Customer Testimonials
I bought a very nice gravel ebike from WPC. From the beginning, customer service has been exceptional. These folks get it. Attentive without being pushy. Even discouraged me from buying a bike they had in stock, so that I could check out a slightly different one that they didn't have. (I went back and bought their bike) Little things, like remembering my name, instant service ("Sure - we can take care of that right now"), polite without being obsequious; things that are so unusual these days. Prices are standard - same as everyone else - and selection is very good.
I bought a nice bike, but I saw them give the same treatment to people who made minor purchases.
I will repeat this review for the other stores (I went to all three Vancouver WPCs) as they all did the same excellent job.
Exceptional.
I bought a very nice gravel ebike from WPC. From the beginning, customer service has been exceptional. These folks get it. Attentive without being pushy. Even discouraged me from buying a bike they had in stock, so that I could check out a slightly different one that they didn't have. (I went back and bought their bike) Little things, like remembering my name, instant service ("Sure - we can take care of that right now"), polite without being obsequious; things that are so unusual these days. Prices are standard - same as everyone else - and selection is very good.
I bought a nice bike, but I saw them give the same treatment to people who made minor purchases.
I will repeat this review for the other stores (I went to all three Vancouver WPCs) as they all did the same excellent job.
Exceptional.
Great service, quality products
Over the years I've purchased variety of cycling products and have always received good advice in store (shoes, helmets) and service (even if just picking up online orders). Staying the course for me, thank you!
Friendly, knowledgeable and honest
The service is outstanding. The staff are knowledgable and helpful.
Great service!
Always great quality, products, and friendly knowledgable staff
Thanks, Andy!
Friendly staff ready to help
Friendly and helpful staff. Good communication and proficient technicians
Friendly staff was really helpful
The team at West Point Cycles was very professional and helpful. They were able to get my bike maintained a day ahead of time and the work they did was amazing - it was like getting a new bike back.
Ethan is a rock star.....knowledgeable and generous with his time. His enthusiasm for biking and sharing his insights were obvious.....great hire....my vote is to make him manager...lol.
The staff is very kind, helpful and knowledgeable.
Very fast, helpful, & reasonably priced service.
Great service. Great price. Knowledgeable staff! Great experience!
Friendly, reliable and professional service. Always happy to help.
Excellent service, and wonderful staff 😊. I always leave West Point Cycles with a big smile on my face 😁. A BIG THANK YOU 🙏 🤗.
Good service
Thanks for the great service yesterday. Had contaminated brake pads/rotors replaced and head set tightened and tube cut. Worked out cheaper than the estimate. Done quickly on the scheduled day. They were busy, but got good pro service. Thanks again!
excellent service
pleasant and helpful staff
Very helpful person at the counter with respect to getting a new saddle for bike.
Recently I had a late invitation to ride a leg of the 2026 Kluane to Chilkat bike relay in the Yukon. I needed a quick tune, new tires, pedals and clip-in shoes. In spite of this request coming in a very busy season for bicycle retailers, Bob at Kerrisdale fit me in and had my bike tuned and ready to ride in two days. I've been a long-time customer of West Point Cycles (bought my Trek road bike from the location on 10th, I think, about 20 years ago), but I hadn't been in the shop for a few years after a hiatus from riding. Bob and everyone at Kerrisdale didn't know me at all yet treated me with utmost respect, offering friendly, knowledgeable and speedy service. 10/10 for this shop.
Staff is very friendly and helpful.
Trek bike very good!
Very good customer service. Good maintenance work.
Xx
The staff is so welcoming and great at their jobs. Service/repair department. Fast. Thanks
Great service at a fair price.
Package arrived, complete and with no damage along with a nice personalized note which was appreciated.
Solid experience.