Customer Testimonials
Great service and good people
Great interface, good service.
A rarity these days
Salesman Bob Gifford was a pleasure to deal with. Excellent product knowledge which made the
purchase of E-bike, helmet and accessories a smooth process.
Always freindly good service on time and good price
Excellent service provided by knowledgeable, customer oriented staff.
Good selection of bikes, components, and accessories.
Andrew was great
Great Service
Same people working there for several years now. Great indication of management and positive culture.
My husband loves his helmet and the staff were very friendly and easy to talk to.
Nolan was super helpful, and accommodated me beautifully. I was very grateful
I have an aging road racing bike from the last century and after a thorough going over at West Point it rides as though it were new.
Best customer service I've had at any bike shop by far. Always feel like my needs are being accommodated and that I matter.
Pleasant, helpful staff, service was prompt.
Lot of products in stock (not back ordered) like other shops
Fast and careful packaging
Everyone was so kind, friendly and helpful. Morgan from service was amazing!
Great people , they are very accommodating. They always find solutions with out overcharging. I have great service every time and not a single time I have been disappointed.
Rayne was very helpful and informative!
Solid product in Trek, and courteous staff.
Your carry an amazing range of products from the weekend peddler (me!) to the cycling enthusiast. And every staff member that I have dealt with has been fantastic. They have been very welcoming, patiently answered questions, offered suggestions and I never felt rushed or over sold. I would highly recommend West Point Cycles!
Excellent service. Mechanics are fantastic. Most of products are available in house and if not, West will order it immediately.
Quality
Service
Value
Great customer service both on the phone and in person. I also was able to talk to an employee bike mechanic on advice to install the product I bought.
Friendly, not pushy sales/service.
Service and support by Andrew and the mechanics is excellent!
Great service and readily available products at competitive prices.
Very friendly and attentive. Wanted to make sure my bike tuneup was 100%
The service is fantastic and your techs are extremely helpful and knowledgeable.
First, kindness with customers, second professional knowledge.
You were top on these two issues. Great pleasure yo see you.
All gratitude to you. It is very well deserved.
Friendly knowledgeable welcoming
Great customer service, super efficient and friendly employees
Really like my bike and the service is fantastic. All staff I have ever dealt with are amazing.