Customer Testimonials
I ordered the wrong pannier bags as they were too small for my needs. I checked on your website and you had them in stock at your main street. I went there and the clerk quickly and efficiently helped me return and then purchase the larger ones. He was very knowledgeable and the process was quick and efficient. I was very satisfied.
The salespeople are knowledgeable & fun & easy to talk to. They know their product & offer suggestions. Very nice group of people
Andrew went out of his way to find me a tire in time for a trip that I am taking. I trust what your people say and do.
Mark and the West Point team at Main Street are the best. I could sometimes save a few dollars by doing it myself or bringing our bikes somewhere else but the extra expense is worth it.
Amazing staff. Amazing!!
Bob helped me find what I needed.
He listened and matched my need perfectly.
I have had previous experience, for product and service, with West Point Cycles Kerrisdale and will undoubtedly turn to them for future needs.
Quick and reliable Service
Personnel friendly, informative, and educational!
Jessica was quick to fix an issue with an order. Great customer service!
Customer service was excellent and very informative
Kevin worker wonders on my bike and went the extra miles on internal cable routing and brake alignment and delivered right on schedule
Very helpful, managed to fit me/bike in early and super quick!!!
Thank you!
Service was friendly, capable, and fast.
Great selection of bikes. Informative and helpful staff. Met with Gurleen who made us feel very comfortable in trying out a number of bikes and assisting us in making the right decision. Thank you.
Timely and professional service
Great product and the staff was very helpful.
The service, information and expertise that Bob provided made the whole purchase process seamless.
Very efficient for adjusting my derailleur cable tension, and diagnosing wear. Your technician then very promptly set up a future appointment for me do do a much needed replacement repair of the gears and the chain.
Great sales team at the store!
Teresa and Nolan are awesome! The Kerrisdale location has always been one of the best bike shops in the area, no doubt thanks to Bob’s tenure and the excellent team he puts together.
I recommend West Point all the time. You won’t find a more honest and knowledgeable bunch of people anywhere else.
A great local bike shop that offers prompt and professional service. The team at the 2nd and Main store are very knowledgeable and friendly. Definitely a reputable place to shop.
Your staff in the service department was very helpful and professional; they were able to do the repair quickly while I waited. That is good customer service.
Great service and friendly staff!
Great bike service.
Number one… Knowledgeable staff. Rayne was amazing. Chris was great too!
Rayne was totally able to get me the best bike for my needs. So appreciated the expertise and in-site into what might fit my needs.
Quality product. Did my own research prior to coming to the store.
All staff was friendly and welcoming
Stag have been very pleasant to deal with and very knowledgeable. I really enjoy dealing with this store.
Location
Knowledgeable and friendly customer service. Good selection of bike accessories.
Great service
Staff was very helpful