Customer Testimonials
Service with a smile.
the service
The tech was helpful and provided me with extra info I didn’t know I would need. Great experience.
Good selection of products, friendly staff
Fast, professional, reasonably priced.
Great, friendly, helpful and knowledgeable service.
Excellent customer service. Very efficient and friendly!Excellent customer service. Very efficient and friendly.
What a FANTASTIC shop! They never let you down . I had CRACKS in my wheel so it needed to be replaced PRONTO as we were leading for a Cycling trip within a couple days. Andrew worked his magic & got another wheel the next day……so happy to say we are not going to miss our trip!!! Great Job!
Fast and pleasant!
I came into West Point Cycle looking for a particular part for my bike. I had already been to two bike shops before this and was told they did not have the part and had no idea how I could get one.
Once I stepped into West Point Cycle, they bent over backwards to help me find it. I was very impressed with their customer service from the moment I walked in until the moment I left.
This location will now be the main shop I take all my bikes to for service.
My son has been working hard and saving for a new bike. He lead the process by doing his research and selecting the bike he wanted (a Trek Marlin). He finally had enough money saved, so he went ahead and called West Point Cycles in Langley. They were kind and helpful and patient with him (and with me!); they have a customer for life!
Very friendly, and extremely knowledgable! Prices for services were reasonable as well. Thank you!
I love the vaqriety of products in the store, and if something doesn't happen to be there offers are made to check the other stores and bring it in. Staff is also willing to research a product which might not be in the store, and give suggestions.
Anytime my bike needs any servicing I have always been pleased with the quality of service and the efficiency.
Always provide a friendly, fast service!
Staff is always friendly and helpful
Good customer service. Friendly and knowledgeable.
Excellent customer service
Friendly and helpful staff
Gurleen was very helpful and answered all our questions in great detail.
The service team was friendly, efficient, and knowledgeable. Thanks!
Great customer service. Thank u Fiona!
Love Trek products.Staff very friendly and eager to help.
Service work performed well. No complaints!
Friendly and knowledgeable staff. Didn't try to upsell. Offered to install the part on my bike for me.
Service was always prompt and professional. Staffs knowledgeable and able to answer questions when needed. Thank you as always
Staff was fantastic. Engaging. Thoroughly knowledgeable and passionate about bikes. Not phoning it in. I know anyone can be hired to be polite and training in the basics of bikes if they're not already a live-breath-eat-cycling person. That's typical of specialized retail. BUT ... the staff in there are ACTUALLY really into bikes and you can't fake that. I want to single out one gentleman ... I'm sorry I forget his name ... the dude with a very long beard. 100/100.
Very friendly and customer friendly attitude. Will definitely be coming back.
Personal attention
Service is top notch every time! The staff is friendly, always eager to help and exceed expectations when issues do arise. Great job West Point Cycles Langley!
SRAM flattop chains are on sale for a very good price. :)