Customer Testimonials
Close to home, reliable, friendly and knowledgeable staff
Excellent customer service. Sales Associate was able to adjust my order immediately.
Customer service is top as usual. Best of the shop I’ve been to.
Great products , excellent service , and very friendly staff. Thank you to the staff of West Point Cycles for going above & beyond to fulfill all my needs .
Friendly and efficient service
timely, quality work, and want to support a local store
I came in with a broken freehub body and Andrew from West Point Cycles was game to look for some spares and he delivered! Saved me a ton of time and money.
Friendly and very knowledgeable staff and will offer to check on stocks or options without you having to ask all the time.
Always feel comfortable when there.
Thanks for the service par excellence.
Attention to detail is important ... last service required bar tape to be unwrapped and then wrapped again when shift cable was replaced. It was obvious that the right side bar tape did not end on the same start/end spot as the left hand side when the bike was picked up. I will live with it or rewrap it myself if I find that I can't stand it.
I brought in my bike and needed it back asap. Mechanic fixed it right away. Process was smooth and very accommodating
Helpful and knowledgable staff
Friendly and super helpful staff!
always enjoy these lovely people!
Your service is five star plus!
I always feel welcomed and no matter how small ( or large) my bike issues are, someone always takes care of me in a timely manner and explains
the problem and the solution!
The follow-up phone call and explanatory invoice are very much appreciated.
Thanks!
Excellent service
Excellent customer service
Great customer service
Quality products fast delivery
Knowable friendly honest people truly pros working at WP
The service. Super nice staff. Welcoming and knowledgeable. Real world suggestions…from real world experiences. Awesome.
Only wants…possibly a wider selection of clothing options from a wider range of suppliers (wider choices for wider price point options)…but I recognize that that may not be viable …
Great experience. Great staff!
everyone was nice. the work was done well.
Excellent service excellent staff and good communication skills. Bikewas ready when they said it was. Great selection of options and accessories for your bikes as well.
Great service when I brought my bike in for a tune up. Explained everything in detail and went through what I need and what I didn't.
Informed, friendly, and prompt service. Moved product from one store to another to make it more convenient to pick up. Made great product recommendations and have an excellent maintenance program for after purchase Trek bicycles.
Rapid on the spot wheel repair. Friendly technician.
I like to repair my own bikes and you usually have the parts I need.
Bought my bike there recently, a Trek AL4. Returned this week for shoes. Needed an unusual fit, and found what I needed in an extra wide shoe. Appreciate the effort made to have good stock in the store. The woman who helped me was great, well informed and patient. I'll make an effort to remember her name, next time..
Quick to service walk in problems
Very helpful and cooperative staff...love the bike !
It was great that we could park our bikes inside the store while we shopped. So nice to know that they would be safe and not out on the street.