Customer Testimonials
I needed a flat repair for an e-bike and West Point took the bike in and fixed it immediately.
I found the item I was looking for at a great price and it was shipped very quickly. Thank you!
Competent and trustworthy.
I had my bike serviced and had a lot of work done - very expensive but my bike is running great!
The gentleman accessed my bike on the spot and addressed all my concerns and answered all my questions.
I always bring my bike to West Point Cycle and will continue to do so.
Thanks
First name removed M.
Great guidance on helmets for my son and me.
You won’t find more knowledgable and professional service than Andrew and Ben at West Point. We’re so lucky to have such a great local bike shop.
Bob gives us great service at your Kerrisdale location. It's our favourite local bike store.
My fiance and I came in to look at hybrid bikes. We worked with Ethan who was so helpful, he assisted us in finding the best size bike, he let us take them for a little spin around the store and further assisted when the seat height didn't feel right or we had questions about the brakes etc. he was so knowledgeable and personable, really made the experience fun and easy, not pushy at all, it really felt like we were just having an enjoyable conversation, not being pushed into a sale.
Took our bikes for a ride that night, felt we needed some accessories so went back the next day for a rack and a bag, they fit us in that day to have the rack installed and it was ready the next morning.
We will recommend Ethan and West Point Cycles to anyone who is shopping for a new bike or just accessories. All of the staff we have come into contact with have been so kind and welcoming, very happy with our experience!
Good service, helpful staff
The staff member was helpful and knowledgeable
Was very well treated with a recent bike service. Straight forward explanations, effective repairs done on time and per estimate.
Service centre was efficient, honest & friendly
Friendly staff and professional service.
The service at the Langley location is exceptional.
Staff was very helpful, both through e-mail and in store.
The shop is amazing, and the staff are even better! Everyone was super friendly and helpful. They helped check out a bike I bought used and help me learn to use it. I was in and out super quickly and felt more confident about my purchase. I ended up buying a pet carrier for the bike too, which I’m super happy with. Thanks everyone!
Knowledgeable and friendly staff
HAPPY EMPLOYEES,EAGER TO HELP, OFFERED SUGGESTIONS,MADE ADJUSTMENTS TO MODIFY THE LIGHTS POSITION WHICH SUITED MY AGED BIKE.
GREAT SERVICE GREAT SERVICE!!!!!!
Best service, professional, quick and on time
Had new handlebars put on my electric bike. Everyone was polite and helpful, listened to what I needed adjusted, and went out of their way to make sure the install worked for me. Love the new set up on my bike!
In stock. Friendly staff. Good location.
Out on a ride and my shifting battery died. I dropped into West Point Cycles on W 10th intending to buy a new battery. Instead, they gave me a loaner and shipped mine back to my local store fully charged, at no-charge. I am rarely blown away by customer service but these guys know what they are doing! Very Impressed!! Well done!!!! Thank you!!!
Absolutely excellent customer service. The staff made me feel totally comfortable and patiently explained everything about how the e-bike worked. I never felt judged about being a senior getting back into cycling and wanting to purchase a bike that would suit my needs.
Best personnel in the city
Always ask questions as to what you really need or require
Never push higher prices items
Any work is ready when promised
Always make appropriate recommendations
Mark, Randy and Andrew are the best
These people have always been awesome to me. Great products, great service, helpful advice. I highly recommend them.
Helpful and informed staff. Willing to go the extra mile.
Very friendly staff super helpful, purchase a bike yesterday at the Langley location and was in and out in no time.
Excellent service, personal commitment, reasonable price
Product I was looking for was there, staff was very helpful and friendly.
So helpful and knowledgeable! Thank you!
Excellent service as always!!