Customer Testimonials
The boys in the shop are quick and good at what they do. I take all my repairs and maintenance here
The service I received was outstanding. I had been having problems with my new Trek Domane 7 ebike and the guru mechanic at the bike shop I had bought it from in Tahoe City, California thought it had a failing torque meter in the hub. Catch was I needed it fixed fast as I was doing the Vancouver to Whistler Grand Fondo in two days time. Even though they didn't know me they organized a mechanic to work on it for most of the day to try and get it working. They then then dropped it into my hotel in downtown Vancouver. I was absolutely rapt.
Knowledge of their products
I purchased my Trek Checkpoint from WestPoint several years back. WestPoint gave me excellent service and attention and bike fit. A complimentary tune up was most thorough.
More recently I my CheckPoint had Di2 problems; several other bike shops were unable (or unwilling) to help me here.
I was thus most grateful to be able to find skilled techs at WestPoint who set my bike right on the spot.
Thank you Chris and Kevin (hope names are correct?) for you professional and skilled help.
I only wish WestPoint were on the North Shore!
Staff were very responsive. I walked in to buy a part and the sales associates even offered to mount it and help fit my bike a bit better. Very friendly.
Same day service.
Your staff are very helpful
Quick and friendly!
excellant service
Technician did a quick clean job of installing a mirror on my bike.
Easily the best bike shop in the lower mainland.
Greeted with a smile
The product that on hold for me was labeled and set aside.
The transaction was smooth
The store was bright and roomy.
The sales associate was polite and professional.
Great experience
Thanks
Great products, service & knowledgable staff.
Very pleased with service for a flat tire. Quickly done and very attentive service received (Nolan).
I like. I was very pleased the contacts with the service people. they answer all questions I have. and they try to accommodate you and your schedule .
Thorough, professional, kind
I like the personal service I get every time I’m visiting the store. The staff try very hard to either fit me in or give me the service I want in the shortest time possible.
Any questions I have about equipment or parts, they will spend time looking it up for me and give sound advice on the equipment in question.
Goat bikeshop!
Prompt picking and shipping!
Amazing.
Great service as always! Extremely happy with the help on warranty repairs to my FX3 disc.
Excellent service and expertise with all products to do with cycling I always get my bike maintenance done with West Point cycle
Great service, friendly staff.
Best staff around !
Friendly knowledgeable staff Good product selection Always a happy place to drop into!
Fast friendly service. Easy to order. Reasonable pricing
Good service, livraison in a week
Great Rapha product.great price.
The staff were really helpful, knowledgable and made sure I got the right product for my bike.
I came in there and everyone was super helpful and friendly. There was other customers so some pressure building up to get to them but the guys didn't flinch and made sure I got all my questions answered before I walked out with my new bike. Thanks a lot!
West Point Cycle (Kerrisdale) the staff are always welcoming. Your bike is always serviced promptly and no job is too big.
Everyone is friendly and helpful. I wouldn’t hesitate to use their services again.
Staff was friendly funny and helpful. They didn’t have anything in my size and price range in store but helped me pick out one online. I am very pleased with this store 👍.