Customer Testimonials
Great service from Andrew and the whole team at the Langley store. Thanks for being my go to bike shop! First name removed
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Good friendly service
The service was the main factor in my decision to buy. Ethan is an excellent sales associate. I felt no pressure at all—just dedicated support and expert advice. In fact, everyone played a key role, from the purchase, setting up the bike, to advising on aftermarket products.
Everything.
I was able to get a hard-to-find part. Pickup at Main St was easy, lots of parking, and the person who helped me was pleasant and efficient.
Very knowledge and friendly staff!
Great service department. Straightforward communication that involves the client in the process, reliable repairs, sound advice.
I always find West Point Cycles such a friendly and helpful store. The staff are always willing to talk and spend time answering my questions. My most recent visit was to the W. 10th store where I was assisted by Luke and Mike and both were great. Thanks to them for their help. I have also used the W. 2nd/Main St. store and staff there are similarly helpful.
Last week, I was short of time and needed a repair done quickly. Luckily for me, West Point was able to fit me in and got the work done really quickly. Their service was friendly and expertly executed, it feels like a new bike. Thank you West Point, great job!
Helpful, knowledgable, friendly!
Excellent and prompt service yesterday when i needed replacement pedals!
Knowledgeable very nice staff, they are super helpful. I was very happy getting my bike back, they did a great job, exactly as promised.
Great service by the guys. I was there to see if I could replace the tube I got last Friday as it wasnt inflating. I think it was Andrew who greeted me and offered to get me a new tube right away without even looking at my receipt, then offered to just replace the new tube for me as I was holding my bike tire already. The other guy took care of it promptly and I was on my way. They took care of the labour fee which I really appreciated. I’ll be back for future fixed
Great service & friendly staff.
Friendly and efficient pick up of my online order
Very helpful staff. They take the time to answer all questions, and give detailed estimates and timelines for repairs. Full range of products available also.
Friendly and efficient
Purchased my Trec E bike 5 years ago and have over 10,000km on it. the people in the service dept. are excellent and have no problem taking time to help,with non repair issues.
Excellent tech staff, from small to big jobs, all fairly priced.
Friendly, efficient, no pressure
Westpoint Cycles has friendly and knowledgable staff, They carry only good quality reliable products so it makes shopping a lot easier.
Westpoint is my go-to LBS! Love them overall and the service is so knowledgeable, professional, and friendly.
It just feels like the right place to do business. The staff is friendly. The rates for working on the bikes is really nice especially in today’s market. I think it’s very attractive and to get work done good work done. It feels honest there.
Thanks First name removed
Great customer service & knowledgeable sales associates
Products are ok, selection not great but it’s the people and service I like at Westpoint
Had what I needed at a good price and were quick to ship!
Thanks again ….
I have been doing business at West Point's 10th ave location for over a decade, have had all my road bikes serviced there, and have bought two bikes there. Things that I have always liked there:
1. Competence, helpfulness, and friendliness of the staff, even as the familiar faces have changed over the years
2. Reliable, trustworthy maintenance
3. They provide good, reliable advice
4. They always treat me like my business matters to them, and they want to help me.
Honest staff who know what they are doing and are friendly
It’s been our go to bike shop for years and it would’ve been if we weren’t happy with everything.
We always support the local shops over getting a better deal at a big box store.
Thanks, First name removed