Customer Testimonials
excellent team who took an extra step to help with my purchase and made sure I was happy with it. I appreciate the help from Randy and Andrew at the Main St. store and another girl I spoke to on Sunday at Langley store, but I didn't catch her name.
Great service from the team. Always happy with the work they do and knowledge. Thanks Eddie and crew.
Very helpful staff. Item was transferred to Langley as promised on time.
Friendly knowledgeable service!
Bike techs are spot-on!
Good friendly service.
Very kind and helpful staff
Excelente servicio
Quality products, and friendly and helpful staff.
Great service and high end bikes
Incredibly friendly and helpful staff! I'm a total bike beginner and everyone in the shop was amazing. Multiple people helped me between picking up my bike order, picking out gear, making sure my bike was setup correctly, and installing a basket and checking out a deflated wheel before I left. Very informative and kind. Even helped me get my bike into my car at the end. Totally recommend, thank you! : )
Customer service
its close and has what I need
Great products and services
Very friendly and helpful. They accommodated my questions and requests and made me feel very confident in their service and products.
Real person engagement, great effort to find the right purchases, no upsell.
I like the variety and selection of products you carry. The store location and hours are convenient.
Amazing customer service! Over the top. We travel almost 2 hours for the service even though there are other bike shops closer!
Quick, easy & friendly
Great reliable service and repairs.
Great store and good mechanic setup with very helpful staff
Very good repair services.
Friendly, helpful staff! Always a pleasure.
Good store with good inventory. Carried my size of wide shoes - hard to find. Friendly too...
Amazing service. Very profession and incredibly organized. Would for sure do business with West Point Cycles again!
Very helpful staff.
My records are with the 2nd avenue branch - your system did not allow a view of the past maintenance e records.
That needs fixing?
Staff is always helpful and your store has a good selection of bike products both on line and in the store.
West Point Cycles in Kerrisdale have really kind knowledgeable staff that will help you with all your bike repairs. Small issues can be dealt with while you wait or you can leave your bike there for full servicing. My severely jammed chain was rectified without damaging the chain, so
no charge, which was really appreciated. I would recommend this business for any of your bicycle needs, whether an older family bike or a high end cycle. Thanks for your good service West Point!
Nancy Pap
So knowledgeable and helpful! Took my 2013 road bike in, which has old Di2 and a 28 cassette installed. Was looking to get a bigger cassette without upgrading the whole drivetrain. They were able to install a Wolf Tooth Roadlink and get a bigger cassette to work with my original derailleur. Can't wait to hit the hills with more gears!
Beth was so helpful!! Great technical knowledge and expertise that I don't find at other shops. Very positive experience! Thanks Beth!!