Customer Testimonials
Quick to do the work
You're in my neighbourhood
Luke was great - very friendly and knowledgable. The service department was also very quick and reliable. Outstanding service!
I came in to get a helmet and Ethan was incredibly helpful! I am new to road biking and wanted to upgrade my helmet and Ethan took time and care to make sure that I knew how to select the best fit! There is no awkward feeling when you go in as a newbie. I felt very comfortable. The store has great selection and competitive prices! We will definitely be back.
Lovely people! Very helpful
Great service from knowledgeable folks .
West Point will go the extra mile to get exactly the right item, or to repair an unusual problem.
I enjoy going into the store, as everyone is so helpful and friendly.
Very professional and kind advice.
Knowledgeable staff. Great selection of bikes for taller people.
Customer service was great.
Excellent service. You have my full trust for parts and service.
Thank you!!
quality
Reasonable prices and shipping rates, genuine parts, fast, professional service.
Fantastic service!
Fast, efficient and accommodating service. Thanks!
Excellent service. Andrew (and everyone there) were great and really helpful. This is my second bike from West Point. This shop is great!
Friendly, helpful and knowledgeable staff and high quality bikes and accessories have made West Point Cycles my go to bike shop for over 15 years.
Very good, and friendly but professional, service, and understanding of the needs of the purchaser.
I'm 85 but never felt that I was being "silly" in buying a bike. I love bike riding!
Going off now for my first ride in over 10 years. Wish me well!
First name removed
The team is very nice, polite, caring and knowledgeable.
Very friendly. And reasonable.
Good communication, good advice, fair pricing.
Great service, helpful and well informed staff members.
Exceptional service as always!
Outstanding customer service!
Quality products, knowlegable friendly staff
Always the best customer service in town!
Love my Trek Domane with electronic shifters. The folks at all of your stores in Vancouver are exceptionally kind, service first and knowledgeable, not to mention patient. They are always willing to lend a hand. Lauren and Beth at West 10th were fabulous this time around and the turnaround service to fix my tubeless tire was outstanding. Thank you all‼️
Friendly, knowledgeable staff.
Very personable and knowledgeable and great advice.
Friendly, effective repair work.