Customer Testimonials
Very friendly staff and great knowledge about thier products. Kerrisdale location is my favourite!
Great service and knowledgeable staff.
Tim’s service and honest advice was exceptional and 100% focused on finding a solution for me versus selling me something. Incredible service ethic and customer service in an age where this matters most is is experienced least.
A classic, long established bicycle shop. Very knowledgeable staff and efficient service. I would recommend this appreciated neighbourhood business.
Good deals on trek bikes.
Very friendly and helpful. Fixed my cassette problem immediately.
Expert advice and timely service, great customer experience.
Professional, honest and reactive service that is aimed at meeting the customer needs rather than simply making sales. This is epitomized by the 30 day ability to return products that do not meet our needs.
I have no fear of being ripped off and have experienced the team (Andrew, Fiona, Teressa, Marc and Randy) to be genuinely interested in our cycling wellbeing.
Mark and Natalie
Friendly helpful and quick service; in stock item at a good price
I went in to buy a pair of cycling shoes. I found that the staff was very attentive and i was provided with outstanding customer service. The shoes i wanted weren’t available in my size but they were brought in for me from another location. I was able to return to the store the following day to pick up my new shoes. I found the staff to be very friendly. helpful, knowledgable. competent, and considerate.
I appreciate that the staff were responsive when I called them with questions and concerns about my shipment, and that they accommodated a short extension for me to return an item because I live very far from a location and work during the week.
Both products and services are great. Your bike mechanic (Kevin) was excellent. He patiently walked me through options for a drive train upgrade I'm contemplating. I was very impressed with his level of knowledge and will get the work done there once I decide on the best upgrade option (11 vs 12 speed).
Amazing friendly service - fast and professional WPC is my preferred bike shop
Great neighborhood shop with fast service and solid bike selection.
Quick and easy online order! And a nice hand written note ‘happy riding :)’
Same to you all!!
Business located close to home & great service
Staff was knowledgeable and helpful. Provided advice and alternatives to my questions
I’ve purchased two items from West Point Cycles and have been very satisfied with both transactions.
West Point Cycles provides excellent care and customer service, giving options and suggestions as requested to help set up the perfect bike. Thank you!
Staff are knowledgeable and easy to approach with odd requests
Very quick and professional service
The service is exceptionally good and all the products are high quality!
I say thank you to all the staff for their prompt care and their attention to detail!!!
Thank you for the quick delivery on my new cycling shoes hopefully not too small.
Staff is very helpful
Excellent shop
Everyone was really helpful and supportive.
Prompt and reliable, competent service. Good communication.
Friendly neighborhood kind of place. Knowledgeable and pleasant people. I would buy another bike from them!! Annette
Ease of ordering and competitive prices
Excellent service, great quality brands and products!