Customer Testimonials
your very considerate service, the many who helped me were just fantastic in
all the ways that have left a positive impression! Thank you . First name removed
Friendly and knowledgeable
Staff were friendly and helpful both when I dropped my bike off, and picked it up. I appreciated being able to have my bike repaired/adjusted within 48hour compared to 2-3 weeks I was quoted elsewhere.
Good communication.
Dave, Jeff and the team at West Point Cycles west 10th store have always provided excellent customert service and support. Such a pleasure dealing with them all. Thanks everyone!
Bicycle options were very good and the service was excellent - not too pushy but knowledgeable, efficient and kind. Thank you!
You're friendly. You sell and service Brompton.
Generally friendly service. There was someone there last year who seemed just seemed to want to upsell on maintenance but previously and recently happy with service.
Knowledgeable staff. Helpful to solve issue
Products are great tho sometimes low on stock.
All service persons have been more than helpful & always with great attitude & suggestions.
Very helpful staff. Work done quickly
You guys did a n A-1 job on my Norco bike; the brakes are now fabulous, the rear wheel doesn't wobble, --it's a big improvement over the way it was in 2024. once again, I say "Thank You"!!- Bill Beck: Email address removed
super fast shipping., loved the handwritten note on the invoice !
Well priced, great customer engagement, and a high level of service!
Friendly staff seemingly always happy to go above and beyond. I’m starting to wonder if they ever have bad days and if they do what’s the secret to their ever happy helpful demeanour.
The quality
Staff was super friendly and very helpful.
Nolan was a great service technician- good
Communicator, good sense of humour! Kept in touch so that my expectations were met.
Good selection, competitive prices, nice people.
They provide Best service to me when I visited them for bike repair
Friendly, knowledgable people.
I bought a jacket that was on sale and needed it before the 24th, so I opted to do a pick up at Main St. I was so happy to see that Raine was working there as I know them from the West 10th location near my house. As always great service and cycling chats.
Angar at the Langley Store was very helpful and great to deal with.
Friendly, knowledgeable staff and reasonable pricing for all things bike related. Exemplifies old school welcoming customer service.
Easy and helpful
I very much appreciated the care and attention that went into servicing my bike -- determining which replacement part was most appropriate and getting my bike back to me as quickly as possible. Thank you!!
Friendly knowledgeable prompt service
I have found the staff very polite and accommodating. I told my daughter that after riding for around an hour my shoulder blades would ache. I once asked if my handle bars could be raised, but apparently they cannot. She said I should have been sold a bike that fit my body better.
Great store just low on stock
Staff is knowledgeable and friendly, best shop in Kerrisdale and arounds
Extremely helpful, proactive in finding and suggesting a solution, and willing to go above and beyond.
Unlike another bike store I visited the day before, no sense of pretentiousness.
Great range of products always reasonably priced!