Customer Testimonials
Andrew was fantastic help answering my questions and guiding me to the best bike for my type of riding. I have been very happy with my purchase. The first day I took it for a 100km ride and handled perfectly.
Recommend West Point Cycles if you’re looking for help in finding the right bike.
Very helpful and knowledgeable
Best people in the biz!
Excellent service, both the quality of the work and also accommodating.
Knowledgeable staff, reasonable orices
Bob and James are great
Our experience purchasing a bike for our daughter at Westpoint couldn’t have gone better, Fiona was excellent at sizing the bike for my daughter and helping her find the one that suited her the best while also keeping it fun and engaging for an 8 year old. She did a great job explaining the bike to her and also making us aware of the various promotions and options that could be added to take advantage of the 15% off with new bike purchase. We now have a very happy birthday girl who has been off on her bike every day since she got it. It’s the reason we keep coming back to WP for all our bike needs.
Service was excellent! Great advice
Very friendly and helpful staff. Angar was very informative and patient answering all my questions. After purchasing my bike I was pleased to find out that I get two complementary tune-ups within a year.
Excellent service, and knowledgable and courteous staff.
Good prices, good communication with customer and willing to suggest other equivalent items or better for same price when out of stock or refund.
Free service and discounts for all bikes.
Modifying order by email
Friendly and helpful staff
In store stock availability and helpful servic
Very friendly, helpful staff experience at the Langley store.
Knowledable staff. Friendly and honest. Reliable repairs.
Excellent customer service
Great customer service
Great service, quality bikes.
Service has always been courteous and friendly.
Always friendly, excellent and efficient service - great staff!
Very helpful and considerate staff. I was treated with courtesy and consideration while my bike was in for repair and I would not hesitate to recommend West Point Cycles to friends.
Fast service
Great turnaround time for bike service and quality work every time.
Good group. Friendly, knowledgeable and been around a long long time. The shop is well stocked. For items not in stock, they can get quickly from one of their other shops in town.
Awesome, friendly staff and service!
A reasonable selection of Assos products ... although it could be larger.
Very friendly and helpful staff.
The fact that West Point Cycles recycles bicycle tires and inner tubes.
You almost always have the parts I need in stock.
Oliver helped me with choosing the right shoes for perfect fit and comfort!
It was nice being informed both by phone and email about an item on my order that was out of stock. WPC still shipped the remainder of the order out regardless of the minimum requirement amount.
Our family has been shopping at West Point Cycles since we moved to Kitsilano 21 years ago. They have been our go to for everything bikes for my husband and I, and 2 growing kids. From Chariots (to tow infants/toddlers) to kid balance bikes to many sizes of bikes as kids grew, they have never failed to provide excellent service to keep us all riding! And, they just helped me purchase a new dream bike to keep me riding well into retirement!
Staff are all friendly, helpful and knowledgeable. Owners (Tim and Sara) are lovely local Vancouver west side folks. Love supporting our neighbourhood small businesses, especially one like this that is so worthy of support. Can’t recommend highly enough!