Customer Testimonials
What I like about your services is the great selection and pricing.
Fast service. Love that you keep me up to date on were my shipment is.
Reasonable flat rate shipping charge. Much cheaper then the ferry I other wise
Would be using to pickup my order.
Thanks Fran and everyone for such great service
Paul Dickenson
Gibsons BC
Fast, competent and friendly.
Very knowledgeable, helpful and friendly staff.
Friendly staff, expert service, fairly quick repairs
Both Gurleen and Andrew were great , no pressure and very helpfull. Service was excellent.
Product on sale and staff searched diligently to find sale price
Good communication about needed repairs and follow-up to sort out any clarification needed when other problems needed.
Excellent service: attentive and friendly.
I am delighted to have a new bike! My old Trek frame cracked. West Point Cycles were able to negotiate with the manufacturer to get it replaced, plus transfer my accessories over! Thank you!
I trust your opinion on bike needs.
Yesterday your staff member fixed my loose chain ("too little tension in the system") right in front of me in the store. Problem--boom! Fixed! I've been coming for about 10 years and you have never disappointed. Like yesterday, you usually overachieve. Everyone is friendly, very knowledgeable, clearly love biking and help people to also enjoy their biking! Thank you!
Awesome customer service
Bob quickly figured out the issue. Explained clearly what needed to be done. Did everything quickly and efficiently. I have been a customer of yours for over a decade and have bought 3 bikes from you and it is your people that keep me coming back. Thanks!
Easy to contact in advance and smooth process in store made things very easy.
Helpful staff
Service and product good and deal with me as friend
Friendly timely personal bike service
Super friendly staff.
I called one time, then I went to the store.
In both occasions, I was treat much better than I would normally expect from a business.
Being a newbie on cycling, I was concerned if would be able to engage on talks without feeling I am being a burden, but that never happened. They seemed very happy that I was there.
Staff was just perfect, really
Good job guys.
Leandro
Great customer service and I love my new Trek FX3 Gen 4 !!
Thanks for your help Andrew !!
Customer service was very good & suggested options.
Great service!
Great personalized customer service, competitive pricing, and local! What more could you ask for
Randy makes the difference at this place.
Friendly and professional
Fast, friendly, and reliable!
I have bought many bikes for myself, my wife and my grandchildren over the years and the service is always excellent and reliable.
Good and helpful service
Andrew and Fiona are very knowledgeable and are always happy to help. WPC is a good balance among price, quality and service.
I like everything about West Point Cycles.
I was able to get a product rarely stocked anywhere else. And also got two good technical bits of advice from a friendly mechanic.