Customer Testimonials

Great prices, and fast shipping!

I liked the quick and easy online ordering process on your website, quick response on my online order and using a good shipping option. It was lovely to see the nice little "Thanks" and "Happy riding" messages written on my invoice receipt. Also it was a very sweet gesture to send a chocolate as a gift inside the box, I really liked it although the chocolate was melted in high temperature and when I opened the box, the melted chocolate was all over every thing 🤭
Anyway, thanks to your kind sales person for the lovely messages and quick response.

I have been in and out of your shop and I honestly cannot think of anything negative to say about you. Your staff are very professional and helpfulness and knowledgeable. Thank always

From jemma

The staff and the products

Everything perfect and quick

Great products and service team

The person who helped me buy knee pads for my son was very helpful. I don’t remember their name, but they were wearing very fun, colourful socks!

You have really friendly and knowledgeable staff who are there to help whatever the issue.

I have been very impressed with the excellent service I’ve received at West Point Cycles..
This past week I had my bicycle in for some repairs and servicing, and the young man, Mitch, who helped me was very professional, extremely pleasant and patient as he explained what needed to be done and how much it would cost.
The service was provided in a timely manner, the cost corresponded with the estimate given, and I had my bike back in just a couple of days.
I will most certainly return to West Point Cycles for more excellent service!

WPC staff were approachable and knowledgeable about the pannier products in the store and showed me features I didn't ask about. I appreciated that the staff were respectful of my inexperience. I've only recently began riding a bike again after many, many years and I felt encouraged by my experience at WPC.

Great bikes. Need more clothes.

The salesperson, rayne, was really kind, enthusiastic and helpful. I felt really supported purchasing my new bike. I’ve ridden it for about a year now and it’s lived up to my expectations completely ! Thank you :)

Marc is thorough and explains the process and rationale for the repairs in an approachable way.

Very helpful on the phone!

Good availability of parts in store. Friendly and informative staff

West Point Cylces has always been great to deal with, providing prompt and pleasant service.

Excellent service reps and the products are well made.

Service is fast and informative. Staff are friendly and seem knowledgeable

Great service

Good and rapid service !
Thank's !
note :the chocolate was melt in the enveloppe!
Jean

Rayne acknowledged us immediately as we entered the store and was not merely accommodating but also generous with her time. We recommend her unreservidly. Her kindness is Exceptional!!

My first Trek bike, which I now ride, is quite suitable for me. It was recommended to me by a member of your sales staff .
Service has been excellent. I very recently had service done to a different bike, not purchased from you, and your mechanic, Mitch, was very obliging. There are design failings with it but Mitch has taken it all in stride. He is a pleasure to deal with. Thank you.

Your selection is the best! Customer service is great.

Really great service with a smile. Turnaround faster than expected.

Friendly, very supportive and get the job done!

Great service, quick turnaround, very competent staff and good value. I never even think twice about going anywhere else.

You are fast and efficient, knowledgeable, friendly, and my (very convenient) neighbourhood store.

Friendly, helpful and very experienced staff.

Thanks, had the wheel and front derailleur I needed in stk

Very good customer service. Decent, Honest