Customer Testimonials
WPC has always been highly service oriented - why we’ve been customers as long as we can remember!
Knowledgeable, friendly staff, no up-selling
Service is excellent, products are high end
When I walk in and ask for parts, help, advice on my bike, the staff has always made me feel welcome and "cool". I feel like I'm part of the biking community, and they always understand what I need, when I don't. Plus, they're prices are great and I often get better deals here than online.
While looking for stems for my bike, I wasn't clear on what length I needed and a staff member gave me to order stems, and told me to try them out and see what worked best. I used them for a month, and came back to get the length I needed. It's this kind of thing that keeps me coming back - a customer first culture that helps me enjoy cycling.
Everyone was very kind and helpful.
Marc was simply amazing. He fell in love with my
OG Pino and took great pains to either find a dated shifter he could make work or, with persistence, rebuild my original derailleur. He took great care with the bike and emailed me with his progress. He was super friendly, super helpful and seemed to take great joy and pride in his work.
Great job on the one year tune up
Friendly & helpful service always, my favourite bike shop!
good informative service for a novice senior cyclist
Great staff!
High end, friendly and helpful staff!
Very knowledgeable and takes time to explain
That was a really good tune-up. And thanks to First name removed for getting the brakes replaced on warranty
A friend from work got a bike from you last year and her husband had researched a bit before choosing your place.
She has raved to me about how much she loves her electra bike and the great service they got.
She has also received so many compliments on her bike.
So I decided to order one. I did not look anywhere else. I ordered a bike just last week and it should be here in a few days.
I received 2 calls from your team, letting me know the status of my order.
Another girl at work is looking for a bike and I have recommended you.
I'm sure I will love my bike and confident that if I have any questions, your staff will be helpful.
So refreshing in an age of mostly poor customer service. Thank you
Good service. Found rapidly a piece to replace ,
Very knowledgable and professional
Haven’t tested out the chain lubricant yet… but psyched to use it on my ebike. Hope the credit terminal finally gets fixed.
Very helpful
Attentive service
Great service and solid products. The only bike store I go to.
Best service, super knowledgeable, the only shop I go to
Great customer service, knowledgeable staff
It was easy to follow the process to order what I wanted and they arrived quickly, complete with a chocolate candy!
Thanks
Dave T
Prompt, professional and totally technically competent
you have to bike items I need and you are located close by
Always helpful and bike service done on time
Both of the staff members that we interacted with on separate visits were excellent.
Service was phenomenal. Enough said.
Nice range of bike products and excellent service program
Excellent