Customer Testimonials
Everyone’s extremely friendly and helpful, highly recommended!
Had an amazing experience ordering a hike online with westpoint. Online sales staff (Jess) was very friendly and professional over emails. They packaged my bike up very securely and made sureeverything was nicely wrapped from scratches and damage. Would highly recommend.
They shipped my product the same day I ordered and had the inventory that I cannot find anywhere in Ontario.
Attentive and quick service.
Have been going there for years!
Great customer service
Service excellent as always but especially Fiona at Main for calling around to the other shops for my seized brake bolt. And Bob for service and James for taking care of my issue right away at Kerrisdale.
Floor manager went above and beyond finding the correct fender for my bike. Even though the installation was more complex than originally thought (package didn’t include correct mount), he improvised successfully and still refused to charge me for labour. Excellent customer service.
Great price for tires Great communication Great shipping time and tracking Great place to deal with
knowledgeable support and prompt service
Great service, always!
The team did a great job and bikes were serviced well and new buy is working great!
Randy! He is the best. Patient, knowledgeable and just a great person overall. Keep Randy, I keep buying bikes from you.
Very friendly, helpful service staff with solid expertise.
Friendly people to help
Great staff, good knowledge, good bike selection
WPC always has the parts I need or can get them quick at a good price
Helpful and friendly service from all staff
Really good service!
very knowledgeable of their product
Trek products are very good and have an excellent reputation. The service is what makes West Point stand out; over the last 25+ years, I have always had excellent service from the staff, who go to great lengths to make sure I have the right accessory, gear, or parts. They help in searching the market place for the best products available. Oh and did I say friendly, always a feeling of family when at West Point. They always have your back.
Thanks to all at West Point Cycles.
Good service and fair prices. Knowledge staff who are very accommodating.
I bought my Trek bike 12 years ago at the 10th Avenue store. Main Street is closer to me and I always take it there for a Spring tuneup. Great, friendly service.
The Main Street store has plenty of products at reasonable prices. But I stayed for the amazing service: each person at WPC is knowledgeable, friendly, ready to provide best advice suitable to your biking needs. They listen first, and propose a range of solutions after. And from sales to technical support it’s seamless: both sides complement and echo each other. I am impressed and grateful with each person at the store. Thank you Everyone!
I found what I need on-line. It was available for pick up within an hour.
Good service at the store. I will be back. Thanks
Very friendly and knowledgable about e-bikes. Good follow-up as well.
Very helpful. Did the research and found what I needed.
Good selection of products. Good brands. Personable service.
You had the parts in stock .. quick service !
Great service.
Very thorough and helps me load my bike into my SUV. 2 services are free with the bike. One at 1 to 4 months and another at 1 year.