Customer Testimonials
Extraordinary service and product. Personal very kind. Will be back and highly recommended to anyone
Excellent service
Please, as promised and for my records/warranty, send the receipt for my Smith bike helmet bought at your w10 store this afternoon: Email address removed
Friendly, knowledgeable staff
Raynr was fantastic and very helpful. I really appreciated all the assistance and the bike turned out great
Excellent quality products. Prompt communication re on line orders. Knowledgable and helpful staff.
Very personable staff and service techs. Helped me with instructions on how to install the part I picked up. I have relied on West Point before and will co time to do so.
Friendly, non pressure, good bike mechanic
Trustworthy and reliable service
Love the bike bell!
But…WOW!…Just ordered yesterday and on my doorstep at noon today!
Great customer service! Thankyou😃
Very good service. Helpful and knowledgeable staff
Great products and most knowledgeable staff in town!
I was greeted nicely. My needs were fulfilled promptly. Good lines of products👌🏼
Service was great.
What wasn't great was that I booked an appointment, they forgot about it, then found it and then told me bike would be ready by 5:45pm, and bike was ready a few hours later.
Would have appreciated specifics as I live in Maple ridge not Langley.
Helpful staff
Your service is always excellent especially the gentleman with the beard. He's always gone beyond to help me. Keep it up.
West Point Cycles on Main Street always gives stellar customer service. I trust their advice for service repairs as they take the time to listen. I have purchased 4 bikes from them as well and highly recommend them to friends and colleagues.
FAST and friendly. And honest (i.e. I came in to get a bike serviced, they looked at it and determined a servicing wasn't needed. Just a clean up and a new tube). In and out in 45 minutes. Which gave me the time and money to buy a new helmet.
The service writer who checked my bike for a minor shifting problem was friendly & knowledgeable. My bike was booked in (Fri.) and promised for later Tues, it was done & ready to be picked up Sat at noon.
Very friendly and professional staff. I was very happy with the job they did. I'll definitely come back.
Love the shop
Service is always fantastic. I’ve been floating around from shop to shop for a few years, always disappointed with the customer service. West Point Cycles seems to have the most accommodating, friendly and welcoming staff!
I'm riding a Trek emonda. I lost my Cadence sensor and bought it. Despite the fact that it is a cheap part, I got to buy it in a good response. Thanks for the staffs.
Very friendly, excellent service
Easy to interact with sales people :)
Good Customer service! Will take my bike back for repair.
Great staff!
Amazing and friendly Service from both Angar(I hope I spelt that correctly) and Autumn! They both helped me with my problem and were more than accommodating and went above and being expectations in every way. I would 10/10 recommend West Point Cycles - Langley to all family, friends or fellow cyclists that I come across.
Friendly helpful staff.
Staff professional, kept me in the loop, then went above and beyond, product excellent. I already posted a review on Yelp, and google.