Customer Testimonials
Very informative staff.
Super helpful and friendly staff. Especially the technician went above and beyond for me. I will definitely be back and recommend to all my friends.
I came in for merely a chain repair on my mountain bike, but Dave was willing to give my bike a quick analysis to determine if it required anything else.
Dave was polite, & willing to patiently listen as I tried my best to detail what performance factors of my bike were nonoptimal. Then, he went on to simply, yet thoroughly explain the conditions my bike was in & what it required. Being the inexperienced biker I am, he could have convinced me to spend a fortune, but he honestly admitted it was in good condition and just needed a wash.
His service has certainly obtained my loyal business for future bike servicing needs.
Very professional! Good advice. A great asset to the cycling community and to the community at large.
from the moment we walked in the front door we were greeted with the best welcoming smile and acknowledged that we were coming in. each time (2) the staff person walked up to us from behind the counter and asked us how we were and how could they help. Impressive!
Mitch the service tec was 100%! Thank you
WAY TO GO TEAM WEST POINT! SOMEONE HAS DONE A GREAT JOB TRAINING YOU!
The service on my bike was quick, priced right and Mitch cared!
very impressed!
Thomas and Colleen Foreman (big TREK cruiser Fans!) we've had our cruisers for 19 years and bring us so much pleasure. We rode the sea wall yesterday as soon as my bike was out of the shop. (our bikes got hit by a car while they were on our bike rack so needed new pedals and crank)
Fix done quickly and professionally. Thanks!
keep up the great work
Friendly knowledgeable sales staff, willing to help make several comparison test rides possible.
Great service, high quality products
Very fast Service and very friendly
Quick and efficient, and had stock of the part needed
Staff were all very friendly and helpful.
Great service finding shoes that fit me properly.
Excellent service!
Good quality service and products - repairs done on time
Timely, pleasant, highly competent. Great service.
The customer service is always great any time I've shopped there.
The people are very knowledgeable about their products.
It's nice to have a bike store in the neighbourhood.
I was actually thinking after I shopped there yesterday, how nice it was to have friendly and good customer service :)
Customer service was amazing, Jasper was so great to deal with Highly recommend West Point Cycles in Kerrisdale.
The sales rep was very friendly on the phone and also in person- personable, patient.
Helpful, knowledgeable staff. Price competitive .
The customer service can’t be beat! Staff have a really great attitude and know their stuff.
Exceptional service and the most friendly people working there. Always a good experience!
Fast turnaround and good service!
I like the way your service department stands behind its work. They did a full service on my bike in March. In July they fixed my squeaky break only charging for parts, in case it was the March tune up that caused the problem. I appreciated that, since they could easily have said it was too long since the servicing.
I was having coffee in Kits last week. Some folks at the next table asked me where they should take their bikes for some work. I recommended WPC without hesitation!
I was looking for a random SRAM battery. Jasper answered the phone and quickly found and held the item for me. I’m grateful for the convenient location and friendly service
Had what I wanted in stock and someone helped me find it.
John is very helpful and experienced. Spent quite some time trying to sort out a problem for me, and came up with some recommendations. Great staff, wee bit pricey tho.
Nutrition is always stocked with stuff I use. I'm not sure what her name is but the lady that helped me always suggests new things and is really helpful.
Great service - prompt communication . Did a great job tuning up my bike .
Excellent local bike shop !
Andrew was exceptional with his service, he went over and beyond to help me.