Customer Testimonials
Staff are very friendly, knowledgeable and helpful.
Friendly helpful patient staff
Knowledgeable staff who will spend time with you to go over needs and help me find a bike that fits my needs. Patience and friendliness in the two staff who helped us - Cyrus and Autumn - were very much appreciated too.
Good service
The customer service was excellent
Westpoint is my go-to LBS! The service is great and staff are always helpful. Randy is an excellent example of someone who goes beyond.
Stopped by after my inner tube popped and needed replacing, was super kind and efficient. Thanks again.
Very happy with the capable technicians. The only glitch was that I had booked the service on the phone but when I brought it in there was no technician available so we had to rebook.
Welcoming staff, great service for fixing a flat, and attaching new bell.
Free assessment of what is needed in next tune-up.
Many thanks!
Very helpful staff. I felt thy care d about my particular needs and recommended appropriate parts and service.
Very good service team. I have an old Brodie Infinity mountain bike which West Point Cycles has helped me maintain over the years by replacing parts as they wear out and tuneups.
Very knowledgeable and practical bike technicians explain their service recommendations and provide quotations before proceeding.
Great service always!
Friendly, expert service and a great selection of bikes and accessories. If they don’t have what you need in stock, they will go above and beyond to find it for you. We recommend West Point Cycles whether you’re new to biking or an expert. They are fantastic.
Very knowledgable staff generous with their time.
Excellent customer service. Helpful and friendly staff (Andrew). Quality products.
Super friendly and helpful
they have great customer service and amazing selection of bicycles and accessories
efficient
Friendly personnel. Good service.
Came in for the bike maintenance clinic. Mitch was really friendly and helpful at the clinic and answered all our extra questions. After the clinic he helped us get new bike grips for our bikes and put them on our bikes for us. Great experience.
I'm a regular customer at Kerrisdale and West 10th, and the staff at both locations is always helpful.
Your 10th Ave mechanic was knowledgeable, friendly, and motivated to help me solve my issue.
WPC offer fantastic customer service along with excellent interpersonal skills. No bike snobbery. Everyone is welcome. A genuine pleasure to deal with a company that provides far more than simply trying to quickly sell you stuff. They also offer great post-purchase support. If you’re even thinking of buying a bike in Vancouver, this is the place to go. As a lifelong daily cyclist and recent purchaser of a new Trek, I’ve been to every bike store in town, and none other comes close. Not long after purchase, I was chatting with a friend who had recently gone through a similar situation and had reached exactly the same conclusion. Simply the best. Thank you to all the WPC staff I have encountered. Every one of you has been exemplary on every occasion I have come by.
There's usually someone available immediately to attend to my enquiries
very helpful folks in the service department
Helpful staff. Very accommodating. Easy process. I will be buying all my other bikes from WPC.
Excellent service and quick personalised delivery
Great, friendly service!
Very friendly service. I like that the people I deal with are actually active cyclists.
Amazing service kind staff fair price.
Great friendly service