Customer Testimonials
Good communication about needed repairs and follow-up to sort out any clarification needed when other problems needed.
Excellent service: attentive and friendly.
I am delighted to have a new bike! My old Trek frame cracked. West Point Cycles were able to negotiate with the manufacturer to get it replaced, plus transfer my accessories over! Thank you!
I trust your opinion on bike needs.
Yesterday your staff member fixed my loose chain ("too little tension in the system") right in front of me in the store. Problem--boom! Fixed! I've been coming for about 10 years and you have never disappointed. Like yesterday, you usually overachieve. Everyone is friendly, very knowledgeable, clearly love biking and help people to also enjoy their biking! Thank you!
Awesome customer service
Bob quickly figured out the issue. Explained clearly what needed to be done. Did everything quickly and efficiently. I have been a customer of yours for over a decade and have bought 3 bikes from you and it is your people that keep me coming back. Thanks!
Easy to contact in advance and smooth process in store made things very easy.
Helpful staff
Service and product good and deal with me as friend
Friendly timely personal bike service
Super friendly staff.
I called one time, then I went to the store.
In both occasions, I was treat much better than I would normally expect from a business.
Being a newbie on cycling, I was concerned if would be able to engage on talks without feeling I am being a burden, but that never happened. They seemed very happy that I was there.
Staff was just perfect, really
Good job guys.
Leandro
Great customer service and I love my new Trek FX3 Gen 4 !!
Thanks for your help Andrew !!
Customer service was very good & suggested options.
Great service!
Great personalized customer service, competitive pricing, and local! What more could you ask for
Randy makes the difference at this place.
Friendly and professional
Fast, friendly, and reliable!
I have bought many bikes for myself, my wife and my grandchildren over the years and the service is always excellent and reliable.
Good and helpful service
Andrew and Fiona are very knowledgeable and are always happy to help. WPC is a good balance among price, quality and service.
I like everything about West Point Cycles.
The young man who helped me locate a replacement key for my lock was so enthusiastic and helpful. Thanks to his knowledge I could order a key and not have the expense of replacing the whole lock system.
I bought my bike at WPC 12 years ago and bring it in every Spring to be checked. I trust them and they do a good job.
Communication via email, phone, and in person was prompt, clear, and friendly.
I really appreciate the offer to add on accessories to the new bike I bought online, and install them before delivery. So helpful!
I love my new bike!
I like that you are local. You have good staff ready to help you & fix your problem.
Knowledgable & patient staff, good inventory
I had an urgent issue with my bike and needed it fixed last minute. Dave and his team were incredibly responsive and did an awesome job getting my bike back in shape. Highly recommend their service!
Product on sale and staff searched diligently to find sale price