based on 3192 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have serviced my ride at this Trek location for 10+ years. They are competent, friendly, economical, and on time—one of the best service providers I have ever used.
High valued products and services. Good maintenance team for bike services.
Great staff and fine service
Great group of people who are genuinely into bicycles. Very helpful , knowledgeable and giving .
I was able to see their inventory and purchase my bike via a phone call. Very convenient
Staff was off the charts helpful! Adam provided detailed information and great followthrough.
Great customer service. I would have liked a little more on the trade in though.
Well stocked items
Kickstand as an add, really?
You have been my LBS since you opened. Your service guys are great. I love that, when I bring a bike in with an issue, you'll take a look right then to see if you can fix it quickly while I wait so I don't have to drop the bike off. With bigger repairs, you finish the work within a few days and it is done correctly. Bonus that everyone is so friendly when I come in. It's a great combo of a big-name corporate store (competitive pricing, good selection) with the attitude of a locally-owned bike shop.
Brought my bike in and they fixed my tire in about 15 minutes. Great service!
Excellent service experience!
Great selection and great service. They always treat the customer right.
It was very informative, helpful, was able to listen to our needs and find the bike that fit with our upselling
Staff were very friendly and helpful. They answered all my questions and made me feel ok asking them.
Every time I visit this location for bike service, it’s always a great experience. Service is quick, super nice and knowledgeable staff.
Very friendly staff and knowledgeable, most I ride with.
Friendly, knowledgeable staff. Clean store with a good selection.
Love trek brand and your selection of products
Always very helpful and timely with their assistance
Really appreciated the patient information from staff and didn’t try to upsell me which was also appreciated!
Amazing service, very professional and knowledgeable team.
I have enjoyed excellent sales and service from Trek in Downers for over twenty years….back when it was American Bicycle and fitness. Welcoming, knowledgeable and well stocked. My 2007 Trek Madone, or my 1998 Cannondale touring bike or my 1954 Raleigh DL-1 Sports….for maintenance I go to Trek!
There was nothing wrong with the actual work performed on my bike. In fact it was pretty darn good. It was your staff’s treatment of me when I went to your store. I haven’t been to your store in years. I went there once and never again.
I remember your staff acted like I was bothering them for being there. There general tone of answering questions wasn’t great. Sometimes they just plain ignored what I was saying. And this was not just one person. This is for all the staff that I came in contact with. The people aren’t happy there.
Unfortunately for your store, that has been true for all the people I talked to in reference to your store.
I have since bought more bikes and I made sure I never went to your store.
The quality of the work is good but I’ll never go into that store again.
Amazing bikes…have had mine for almost 10 years, which I love…beautifully built, with perfect color…but even more so, the repair shop technicians who once in a while perform work on my bike for”this and that, and that and this”are the real heroes.
They are always quick to fix any issues I have met them for and are courteous and attentive to my requests. They are the heroes that keep my bike going.
Knowledgeable staff. Technically capable. Informative.
The service team is very knowledgeable and experienced… they did a nice job at a reasonable price! Thanks!
Great staff and always willing to help.
The employees are very caring and helpful to your needs.
The service was great
I love my new bike I bought from Trek Downers Grove
The staff is super helpful and friendly
Highly recommend Trek from Downers grove