based on 2837 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Product was available, fast service at a reasonable price
The people are friendly and knowledgable, the products and services are of high quality and the prices are fair.
Very professional and detailed oriented.
Everything explained to my satisfaction.
Friendly, professional service!
Knowledgeable and friendly staff. Large product assortment and clean, professional shop.
Sean gladly took my bike and put it into a service que list. Always welcoming and easy to talk to. When I pick up my bike, Chris the mechanic explained to me the details of how he worked on my bike. I can tell he really thought through and worked my old road bike. He was also very knowledgeable too. Very satisfied!!
Chris, in the service dept was very helpful and went over what was done on my "winter service". I will be visiting the store more often and do an annual service on my Marlin!
Love the quality of the bicycles and the service is outstanding at the Downers Grove location.
I purchased very expensive Lake cycling shoes after trying on a size 47 MTB version of the road shoe that I was interested in as it was all that was in stock. The salesperson advised a 46.5 in the road based on my foot being loose. When I tried the 46.5 road, it was not as comfortable as the MTB shoe (felt different) and also was not obvious if it was too small. I believe I had the option of not accepting the shoe but then I think the store gets hit with a restocking fee. I was told that the shoes might be tight in the front while standing but would be better on the bike which makes sense and I agreed that the 47 MTB version seemed too loose. However I was also told that I can not return them once I mount cleats. So now I have to take an almost $400 risk of mounting the cleats and seeing how they feel on the bike. While I understand that used shoes are an issue, I have an indoor trainer and it would seem mounting cleats for a trainer ride would be minimal use of the shoes. So I try to support local stores (just recently purchased crank arms from DG store that could have easily been ordered) and value being able to touch the shoe. But in this case, the value of the local store was much less than I would have expected.
The young man that helped me was very knowledgeable, and very helpful in trying to make sure I had the correct product.
Great and quick service and friendly staff.
Great staff and quality service.
Very knowledgeable staff. Not pushy and took their time to make sure I found a bike that would do exactly what I was looking for.
Service is great. Very through and communication is excellent.
The service guys helped me choose tires and did a nice job replacing my old ones.
James is a professional, in his explanation of the services, making sure you are aware of the reasoning and cost. Excellent communication and prompt service. Bravo!
Very nice and knowledgeable employees and customer service.
Adam helped me find the right Lake shoes. He was friendly, helpful, and knowledgeable. .
Everything
The products are high quality and the services are great too. Very helpful and informative.
Awesome team members
I like coming back to my Naperville store because of the great customer service. Salesperson Adam is the most helpful.
We’ve bought our entire family’s bikes at Trek, 2 adults and 3 kids. We love the trade up program for the kids bikes, it makes the investment so worth it! We always have a great sales experience and customer service. We will continue to purchase our bikes here for years to come.
It has been a great experience for me and my family to work with Shaun the manager. He is always kind and patient and all our store visits have been great.
Appreciate them finishing the job when I had to return.
Quality products and knowledgeable staff
Excellent speedy service, my bike came back looking like it was straight from the showroom
Your team was exceptional. I rebuilt my bike, and the help provided was over the top good.
Service here is exceptional. Sean is fantastic—he takes the time to answer every question and addresses all concerns thoroughly. The team at Trek does a great job with communication, making the whole experience smooth and hassle-free.
We’ve purchased several bikes from this location over time, and most recently had a Thule hitch rack installed on our car. The staff handled the assembly and helped mount it, which made the process incredibly easy for us. Highly recommend this store!
Great personal service and follow-through!