based on 3319 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the guy took my bike in listened to me and repaired everything I asked for,
The young adults that waited on me were friendly and helpful in identifying the right bike Helmut.
Superior communication and distinguished customer service staff! I was very spontaneous and wanted my bike rack so I could enjoy a bike ride on a very warm spring day and they were right at it! They had assembled it and installed it in less than 10 minutes and I was on the road to my ride. I have a recommend this Bike store and the customer service is extraordinary!
The staff is great, 30% off kids bike on new / second purchase, store is clean and nice.
Great experience!
Love my new bike! The guys were very nice and patient, even though it took me 2 trips in to decide on a bike
Fast friendly service with quality parts by qualified employees!
High quality merchandise, along with professional, courteous and expert service. Would not hesitate to come again, or to participate in their events.
Greeted at the door upon entry and gentleman was extremely helpful. Great experience all around.
The knowledge and expertise
Service was fantastic and kind. Thanks Greg you made my two grandkids very happy! Sweet Princess is still rolling
Staff is friendly and knowledgeable
Very knowledgeable sales person
Great help from the person in the store.
The friendliness of the staff and their expertise regarding the mechanics of bikes.
Reliable and timely bicycle service/maintenance.
Excellent job!
The team at the RT 59 Naperville store are always polite, knowledgeable and provide the best customer service around!
Trek Downers Grove has been great servicing our Trek bikes. I'm really glad we made our
purchases there.
I've been using/going to Trek since I moved to the area in 2012. The service is great but pricey.
Great customer service all around
The staff, sales and repair, were very helpful, courteous and informative. If you are interested in purchasing, repairing or mechanical maintenance of a bike, they can help you. They are very knowledgeable on all types of bikes, electric or any other type or model, and very willing to help. Had two different model bikes serviced for a system one maintenance program to get the bikes cleaned, lubed and serviced for the Spring season and they did a great in getting them ready to ride after not having ridden them for a couple years. I highly recommend Trek and this staff for any information on bikes and accessories .
Personalized service. Friendly. And helpful even for a person that isn't an advanced cyclist or buying the most highend of equipment; still treats you with the same focus/priority.
Very good services!!!
Experienced staff, great service and good products in stock. Great local bike shop.
Anybody looking to get into base fling or stay in the bicycling should definitely get familiar with Trek of Downers Grove and Trek of Naperville as well… Gregg and his staff are real Pros… Whether you are a beginner or a seasoned racer, they can talk the talking and walk the walk… Great professional, fun staff and not to mention Trek is absolutely one of the finest American products in the marketplace👏👏👊👍
Sean did an excellent fit with my challenging body mechanics. Great attitude, knowledgeable, personable. Adam also made the overall experience of purchasing a Project One Domane excellent. And props to Chris for creatively engineering my cleats to accommodate a crooked post-knee replacement leg. Highly recommend this team!
Professional, knowledgeable, and friendly.
My bike repairs took exactly the amount of time estimated by the technician.
Friendly and knowledgeable people in this store. Service was quick and done well.