based on 2631 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Sean was extremely helpful and knowledgeable
Repair service was very reasonable with my situation and I left a happy customer
Frank was great.
He diagnosed the problem with my wheel and repaired my bike as communicated.
Efficient professional service.
Professional friendly service department.
Helpful and very quick to solve the problem.
Quick and friendly service at this location all the tme
Trek employees are easy to deal with and very knowledgeable about their products
Your technician (forgot his name!) was very prompt in solving the problem.
The problem: The bicycle had a bent frame, where the seat is inserted. This made the seat unstable and made it move up, down and even backwards.
Solution: Your technician bent the frame back into shape, then reinserted the seat after tweaking the frame to make it fit exactly right.
The bicycle is back in working shape thanks to Trek!
Friendly, efficient and knowledgable staff. Good communication.
Great Customer Service
The expertise provided. Very experienced team
Very friendly, knowledgeable, and helpful staff. Quick turnaround as well.
Professional and efficient.
Sean was amazing and helped me through the entire process from the second I walked into the store. He was patient, knowledgeable and truly trustworthy individual who helped me feel at ease with my new Trek purchase.
Top notch service. All of our questions about the Marlin series were answered. We walked out with a Marlin 4 on Sunday August 10th.
It was great service and if a family member really needed their bike repaired I'd suggest it. However, if it were something I think could be repaired with a little bit of struggle I'd probably tell them to repair it themselves as it was a little pricey.
Everyone at the store is very friendly and helpful when I go in.
Excellent servide
Professional, helpful, communicating
This store is very friendly. The service part of the store is very helpful and does a great job with repairs. They are very quick
Great people! They listen and understand your need. If you want to buy a new bike they will guide you honestly and will not sell you the most expensive bike. Service department has 5 star mechanics and they accommodate your schedule most of the times.
Service is quick and proficient. Service personnel are friendly and courteous
Very helpful stuff in the store
Friendly and knowledgeable. Quick turn around on service.
The brand name. Known for quality products.
Friendly service. Answered my questions.
The people. I’ve never gotten bad advise or been oversold by a Trek employee.
The Trek Bicycle service department is excellent. They work very fast and I rarely wait more than 15-20 minutes for a repair.
Staff very helpful.
Good quality and customer service.
Very professional staff, But you can tell like what they are doing.