based on 2837 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. Was able to have a flat tire fixed on the spot by helpful, friendly techs. Perfect!
Friendly customer service. Good cross section of bikes.
quality product and knowledgeable sales man
Prompt, helpful service. Brought in my son’s bike because of squeaky brakes. They sanded them down and fixed them quickly at a very reasonable rate
Very attentive and knowledgeable
Very helpful and knowledgeable.
I called so see if they called a FX 1 left in black. The rep said he had one more left. He was cool to hold it for me. I picked it up and they serviced it. The staff were nice.
Jim was very knowledgeable and easy to work with to upgrade my bike
My son's bike needed a tune up, new tires tubes and other stuff i couldn't identify. They had the bike ready in one day. My son has been out riding and he's thrilled with it. Almost like having a new bike again. He looked at it with such respect.
Friendly, efficient, helpful
You guys a through and explain what you did. Thanks again!
Recently purchased a Trek Verve. Blake helped with explanation of the bike, fitting, etc. He was very helpful. Love the bike!
Knowledge, good advice concerning component options & quality workmanship
Adam is highly knowledgeable and very helpful. I had been to 3 other bike stores and was not helped with what I was looking for. Adam spent time with me and listened to how I would be using the bike and the budget I was working with. He found a bike within the Trek stores that was a perfect match! After picking up my bike, I brought the bike back to have a "sound" checked out and was greeted kindly and they rode my bike to find the issue. Everything was inspected and I am definitely a happy customer. I would recommend the Naperville Trek store if you're in the market.
The service on my a Trek bike is always quick, done well and the cost is reasonable.
Great customer service at the Naperville location
They fixed my flat while I waited which I didn't expect. Staff is knowledgeable and friendly.
Customer service, looking for a new helmet due to a crash and wasn't upsold. Fair, upfront, and honest communication.
Also have an issue on my wife's bike and the store will work with Trek to upgrade the entire braking system from what was on the bike when we bought it to the braking system that was intended to be on the bike, Covid created supply chain issues, both Trek and the store anticipate this being corrected.
Very friendly, helpful and knowledgeable service. They took the time necessary to understand my needs for just the right cycling shoe.
The stories very professional and well stocked. The service team is very thorough!
I had an issue finding a tire for my son’s 16” trek bike at local stores and was sold the wrong tire. I called the Naperville Trek store and the guy in the service department knew the exact tire and size i needed. Great customer service and he was super knowledgeable and friendly.
I came in to have my pedals switched out between two bikes. The mechanic I spoke with was friendly and able to take care of me immediately, given it was a small job. The price was reasonable, too. We are fortunate to have a great bike shop like Trek in Downers Grove!
Helpful, friend ly people
Your sales associate Bethany was outstanding when I was picking out my bike. She seemed knowledgeable about the services you offer and about the bike itself. I also liked the store because you could test ride it inside (I came when it was raining outside).
Thanks for servicing my Trek bike. I needed tires but had you do the overall check up. I really enjoy my old Trek and hope to keep riding a long time. Thanks for your friendly service.
Paul
Service technicians perfect!!
Great service.
When I bring my bike in for a repair and Trek says it is complete, I want it to be done right and completed.
Knowledge and courtesy of the employees
The mechanic spotted the problem right away and was able to do the repair and have my bike ready the same day… even though I didn’t drop the bike off until 5:30 p.m.