based on 2649 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good price for the quality.
Good service at the Naperville store
Service, service, service,........ Great customer service. Always provide you with the best, honest advise.
Very friendly staff and so helpful to help me pick a bike!
Greg the owner is not only helpful and professional, but BONUS-super hot and super sexy - total eye candy...the WHOLE PACKAGE!!!
Service is great. Employees are very knowle
Service was great. Staff was super nice and extremely helpful. I don’t know much about bikes other than how to ride them and had no clue what I was looking for walking in, and they were able to ask all the right questions and direct me to a bike perfect for me within 2 minutes. I took it for a test ride, and all in all had my new bike chosen within 10 minutes. Great service, highly recommend.
Such an amazing bike store. Everyone is so knowledgeable and they put so much care and detail in all of their work. I would highly recommend anyone who is interested in purchasing their next bike to visit this store.
Super friendly crew who are knowledgeable and capable. Offer a great assortment of bikes and services.
way too long to recieved my bike.
I purchased a Trek bike as an early bday present to myself. I can't wait for the weather to warm up so I can take her out for a spin. Everyone was nice although I wasn't aware that I had to purchase a kick stand. So here's a heads up and that's not to forget your kick stand. I'll be going back soon for a cellphone holder. And hopefully one day I'll purchase a Trek for my little girl. Other than that awesome job Trek!!
Respectfully,
Keva
Honest and friendly staff at fair prices, is not that what you always looking for? Trek of Naperville 👍
Great service department
We went to the store looking to buy an evoke. The staff was very informative answering all our questions. He earned the sale this way versus using high pressure sales tactics.
Quality products and professional service.
The TREK Downers Grove store is where we purchased 3 bikes over the years. They are very helpful, professional and friendly. I highly recommend them.
Staff was very professional and work was completed sooner than estimated.
Great service at Trek, I brought my son's bike in with a rear tire flat and took it home fixed about 20 minutes later. Will definitely return if we have any issues.
friendly staff
Very helpful.
Such a great experience. Staff is friendly and helpful! Great quality products. Highly recommend!
Great Service and very Knowledgeable!
I really like going into the Trek store in Naperville. The guys who work there really seem to enjoy their jobs and are always happy to talk about bikes and riding. Their product knowledge is outstanding and the customer service I have received is always top notch.
I am extremely pleased with the availability of the services, the knowledge and professionalism of the staff, and their attitude of wanting to be of service and answer all of my questions.
Thank you Albin and Danny
Attention to details was impressive.
Sean ensured my bike fitting was done right, and very thorough.
All of my questions were answered and all of my concerns were addressed.
Thank you for the quick check-up!
The mechanics have a genuine interest for keeping you reliably riding.
Very knowledgeable and friendly employees.
I like friendliness and expertise of your staff. Of course, you have great bikes as well.
Very patient and accompanied staff! Thanks for making this experience super easy and quick
It was done when the promised