based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chad was excellent, helping with products and bike choice.
Amazing staff.
The Winter service is great! Trek always has what I need for my bike. I'm so glad I bought my bike from them.
Great expertise and service for my bikes
Everyone was friendly. Didn’t push up selling. Bike service was ready on time.
Great overall service.
Very knowledgeable. Zero pressure to upgrade or spend money. Went extra mile to get bike from inventory in another store.
Very helpful and friendly!
The service staff has always been accommodating, responsive and thorough. I trust their judgment and professional expertise!
The staff at Naperville Trek is always so very helpful and know how to take care of my Trek bike. I won't take my bike anywhere else!
Reliable, awesome customer services, highly recommended.
Nice merchandising easy to find products.
Very knowledgeable staff, helpful for getting started! Thanks all!
Super helpful. Size selection was limited for gloves
Excellent service - delivered on promised timing!
Great service and updated regularly on delivery time - look forward to having the bike serviced there!
Fast and experienced service and staff is always friendly.
Everyone is friendly and very knowledgeable, our bike was on back order, but they did a great job of keeping us up to date on the status.
Personel. Very helpful and personable and knowledgeable.
Friendly staff.
Very glad we stop by this store.
We got there everything we were looking for.
Big selection and great service.
Will definitely recommend it to my friends.
Sean is great!
Always good service.
You made my experience easy and service technicians were very knowledgeable
great service team. you guys rock
Obviously knowledgeable people; totally willing to discuss minimum investment to get an old bike in best shape. Maintenance and restorative work is very good. I bought a bike and treadmill from here years ago and was pleased. I haven’t biked in years and I’m not certain what I’m going to do with my 15 year old Gary Fisher, but it’s in as good as new working condition now so I can sell it or give it to a deserving kid. I’m very pleased with Trek of Downers Grove.
The staff was very knowledgeable and helpful!
Friendly knowledgeable service
Awesome service and knowledgeable staff.
Friendly and knowledgeable staff
Service is always excellent !! They helped me with a product I received as a gift. The item was not even purchased at their store but they were great !!