based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The sales guys we dealt with were friendly, helpful and knowledgable. Also, took a 50% deposit on our order of two bicycles rather than 100% up front. I'd rate a "10" if they'd wear masks or "I've Been Vaxxed" buttons -- would like to see the store take Covid a little more seriously. PS. Overall, I wish Trek offered more color choices on bicycles, their standard colors are really bland.
Quality products and people who know about the products. I trust their advice.
Great help from Collin on my bike purchase
Nice staff. I was treated very well. And... my bike just came in!!
Very friendly and communicative staff who tolerated me incessantly calling to ask if my bike was in yet haha. They understood my needs as a disabled person and matched me with a super great bike!!
Great Friendly helpful staff. My simple request was met with interest.
Thank you, I shall return for my Trek needs.
I had a problem with my new treck bike. (bought different store) but all of Downers Grove's representatives were having great support/help. Thank you Jim!!!
Very quick and friendly service.
Staff is friendly and very knowledgeable.
Pro quality work - thank you.
Fast Service and quality work
Good communication. Will to help. Good suggestion s
Good service..
professional and personable staff....well trained and informative.
Service is ALWAYS Good!! They know how to do everything you could possibly need. I had shoes on order and they came in and I also needed another pair changed out. They were awesome in getting everything set up!!
Service was wonderful. The team there is so friendly and helpful. Very grateful!
Service at the Trek bike shop of Naperville was outstanding ! I will definitely be recommending them to my friends and also going back myself as well !!
Sales and service personnel were very courteous and prompt in assisting with the purchase and loading of the bike.
Always friendly, courteous and very professional. Their work servicing and maintaining my bikes has been terrific since the day I bought them: 13,000 miles ago!
proactive and helpful
Friendly staff and a want to help the customer.
Fantastic service department is always a big help with maintenance and repair
Connor was excellent. Precise, clear, to the point on what bikes needed and what was completed
Mechanics very knowledgeable and helpful.
Helpful staff, good selection of products, large store has plenty of space for distancing.
Bike was quickly serviced. Friendly staff assisted me at drop off and pick up.
People working.
Very friendly and helpful.
Honest assessment of cause of flat tire.
Just got by bike back from annual service / tune up. Went riding the same day as the weather was perfect. The shifting was noticeably improved as compared to use before the service. I have always been impressed with the quality of service from the Downers Grove Trek store. In fact this store was recommended to me by my son that the quality of service was top notch. Has proved to be true time and time again.
Sean was very knowledgeable and helpful! Great selection of gear & accessories.