based on 2649 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clear in what is being offered and always knew next steps.
I initially was looking to purchase my next mountain bike.
I called around to find out which store locally would best be available to accommodate my needs for purchase, repairs and maintenance. After speaking with the team I was convinced that I would purchase my next bike, through their assortment of options, through Trek of Downers Grove.
The employees always stop what they are doing to assist me with my issue. I have received excellent care and service.
Hello! My husband & I visited Downers Grove Trek store 10.23.25 and spoke with Blake. We live in Montgomey IL, so Downers is a drive, but we were impressed with Blake! So 10.30.25 we visited Downers Grove Trek again & purchased a bike. I told Blake he was the reason we came back.
Great, friendly service. Always timely and helpful.
Friendly and knowledgeable. Got bike serviced on time.
It’s was very good service done to my bicycle which included knowing what kind of bike merchandise parts will be the right items on the bike that I will like to on the bicycle itself and does it look great!
Thank you for the good and very great work done! I will return I see you all next time.bye Name removed
Excellent location and the best staff of any shop around. I constantly recommend the service department, especially Jim, and won’t take my bike for service anywhere else.
A+ all around
As always, shop is great people are awesome and informative.
Great, timely service with feedbsck
Friendly helpful service.
Very knowledgeable techs
I've bought multiple bikes from them; my experience was great in sales and service. I would recommend them to anyone.
Extremely pleasant and helpful
The customer service team was so helpful! Also, my bike was finished a week earlier than expected.
Prompt professional service always. Staff is energetic and friendly.
Excellent work
Friendly service
Very customer friendly and professional crew .
Great team and VERY helpful!! Will be going out of my way to come back.
Knowledgeable and helpful associate. Quick and efficient.
Friendly, professional, knowledgeable personnel.
The store is very clean, with a wide variety of bikes available. The gentleman who assisted me was very knowledgeable and professional.
Great experience, indeed!!
Mechanics are great.
Great service handles all my biking needs very knowledgeable with answering questions! Nothing but great things
Jim and the rest of the mechanics are fantastic!
Great service! We brought in a family bike for a tune-up, and they exceeded my expectations. Although they were busy, they finished our bike the same day!
We have staff is friendly and helpful to find what I need. Your service department was very helpful as well.
Amazing service