based on 2631 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great location, staff, and a reputable and reliable brand.
Very friendly and helpful services
Work was done quickly and the bike is in great shape.
Your products stand the test of time! Smooth riding I wouldn’t trade for the world! Staff is always willing to help and very friendly! If you need a bike Trek is the only way to go!
Great service, and shout out to Adam and Sean for taking great care of me!!
great, fast service!
Took my bicycle in for a tune up. Staff was knowledgeable and friendly. Prices reasonable. No upsell of any kind. I’ll be back again!
It's my go to bike store! They always have what I need for my bike and when I bring my bike in for service or regular maintenance they do a prompt excellent job for me to keep it rolling! I absolutely love this place!! Thanks for all you do! Gary Carlson
Great customer service.
Very attentive and knowledgeable staff. After repairs were completed, I was shown what the issue was and everything was explained in a clear and concise manner.
Repair service was quick, they did a great job 👏 thank you very much,
The technicians were great, both with their technical skills and customer service
Great friendly and knowledgeable staff that have inventory ready to move the same day.
Could not have asked for better service nor higher quality of work. My bike handles 100% BETTER than before. Thank you ALL . . . . . a customer "for life!"
Jim Hagearty
Helpful, friendly, and prompt service.
Called about a flat tire, got me right in and took care of immediately.
Everyone is really fantastic at providing really great customer service. I have always recommended other people to go to Trek of Naperville.
Thank you
The guys are the best!
Customer service is top notch. Quality bikes, good investment
Helpful staff. Good selection of bikes.
They are the epitome of great customer service!
I brought my bike in with a flat front tire. They fixed it the same day for a very reasonable price.
Friendly service offering a great product with factory warranty!
Everybody is very friendly. They were able to fix my problem on the spot. They’re very professional and overall they give you confidence in their repair work and the trek name.
Everyone and everything is awesome
All the guys were super friendly. My only complaint was I dropped my bike off, they threw it up on the stand and verified what I needed done. I thought cool they’re just going to fix it real quick and I’ll be on my way. The guy took my info and told me it’d be ready in a few days. No big deal since I’d be up there for an appointment a few days later. I live over an hour away from the Trek store. Soon as I got home they texted me and said it was ready to go. If I would have known that it would be done that day I would have hung around Naperville for a couple hours and saved a trip. Instead I drove back up the next day to get it. Not a huge deal just a little aggravating. I’m sure I’d still do business if I need anymore adjustments I can’t handle myself
Great hometown Bike Shop
I highly recommend these guys for Service and Sales
The service department was very helpful in packing and the shipment of my bike.
Great team. Thanks for all your help!
The guys were friendly & service timely