based on 2631 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and helpful staff . Very knowledgeable and willing to work even on older bikes . 👍
I did a bike fitting at the store. Sean was great and took the time to understand how I wanted to feel on the bike and got all the settings dialed in. They have great equipment to achieve the perfect fit. Highly recommend!
Their services are excellent. Friendly and the work is done well and in a very timely manner. Highly recommended!
Friendly, knowledgeable, and helpful employees.
Knowledgeable and very customer oriented staff
Service members were knowledgeable and friendly. Service updates were provided in a timely manner.
Helpful and friendly service
Helpful and polite
The staff was pretty knowledgable and had me fixed and back on the road quickly.
love the knowledge and the whole staff is super friendly and helpful.
The store is nice and the staff was friendly enough. I was not asked to buy any accessories AKA a kick stand or a water bottle station. I have never purchased a bike and the bike was a gift to my husband. I was not aware that I needed to buy a kickstand. The Trek wasnt cheap and I should've been asked if I wanted any accessories.
Good service on my bike and helpful people. The staff always helps me get my bike out and back into me car. 80 year old woman Joan Johnson-Roegner
THe service techs always address my issues and provide simple maintenance suggestions I can do to make my bike run better.
The most valuable thing I have found at your store is your employees. They are helpful patient efficient and knowledgeable. No matter how dumb my question they answer it with respect.
Professional and courteous customer service
Great products and great customer service.
In nearly 10 years taking my Boone 5, which I bought from them as well, in for service, they have generally underpromised and overdelivered on the time to service my bike. They also charge reasonable prices for their work. I have to drive a bit further but it has been worth it.
Professional service and patient employees who helped fit us in the right bike to meet our riding needs.
Helpful clerks that guide you to the right helmet. She knew all the differences between the helmets.
The staff are amazing and the products top notch!
Did a bike fit and on my first ride after the fit I felt an improvment
Very professional and courteous. Answered all my questions and were very accommodating. Calling me when a spot opened up so they can keep my bike for only 1 day instead of 2 weeks.
Everyone at this store is very helpful, friendly and speedy with their service. Love to browse the store and look at the new bikes, both electric and traditional!
We really appreciated the way Bethany explained our new bike purchase and helped insure it was the proper choice, fit and accessories. Nice job with solid advice and no pressure. We will be considering a second purchase. First name removed W.
Very helpful and friendly staff!
The people in your store are very friendly and helpful! My granddaughter’s bike was ready within one day!! Quick service.
Tech repairs guys know what they are doing and are goid at communication
We have purchased all of our bikes and quite a few biking accessories from this store. We’ve never had a poor experience. The staff is friendly and knowledgeable and the products hold up long term.
Great staff and very helpful
Please don't assume when a customer brings a part back into the store that the customer damaged it or did something wrong when doing the job themselves.