based on 2837 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service department was great. Needed my bikes for the 4th of July trip and they got them done in a timely manner!
Sean was great to work with. From picking out a bike to working with me on delivery as it’s a birthday gift. I’ll be purchasing a new bike and will buy from Sean. Best bike store in Naperville.
Quick service
Good products. Employees very good.
Not willing to go a repair as requested. Complained about it and tried to upsell me instead.
First and last time I’ll go there.
Great service
Reliability and longevity
Enjoyed the experience
Knowledgeable, pleasant and efficient service personnel. Love this store.
Staff is always friendly
Great communication via text and phone
Always fair and do a nice job on repairs as well as tune ups
The staff in Naperville are friendly and very professional- makes it a pleasure to do business with
Super friendly and knowledgeable staff. Very helpful.
My go to spot for all my biking needs. Sean is an amazing store mgr and he hires the best of the best. The two new hires I met with yesterday were awesome. They above and beyond to serve me and all of the the other guests as well. Will always continue to be a guest of this location and refer all of my family and friends. Please give them all a raise and keep up the great customer service. Thanks again
Very knowledge staff, good selection with very competitive pricing. Friendly service and excellent service dept for all your bike repairs.
The guys were friendly, knowledgeable, and fast. Thank you for the quick fix to get me back on the trails!
So professional and nice.
The three people we dealt with at Trek in Downers Grove were all good at listening to what we wanted in our E-Bikes. I feel like we got the perfect bikes for us. Very professional and helped us figure out which bikes would be best for our needs. After two weeks of riding our E-Bikes, we love the bikes we bought. A big THANK YOU to the folks at Trek of Downers Grove!
Product is awesome and Adam is very knowledgeable and has helped throughout this whole process!
Keep up the great work….
Your staff is very knowledgeable and professional.
Cost seemed a little high for work fone
The team serviced my son's bike immediately and got us out the door quickly and back riding for very reasonable price.
I brought my bike home after a level 2 tune up & immediately tried to go for a ride when the pedal fell off as soon as I put weight on it. I tried to re-attach it myself but it was broken. I brought my bike back in the same day & asked for a fix. The employees did not express any sort of apology and seemed annoyed that I was bringing my bike back to be fixed. I'm still not exactly sure what I paid for since my bike was in worse shape when I picked it up than it was when I dropped it off. This tune up was a scam and the customer service was appalling.
really good customer experience
All the staff are very knowledgeable and friendly. I would highly recommend purchasing and getting your bikes serviced here!
Quality and professional
Experienced sales and maintenance crew. They listen well, offering suggestions without pushy upselling.
Defective inner tube. Should not be selling them .take off shelf. Makes customers upset and coming back .lots of trips.
Very nice customer service. Nice selection of bikes and well informed staff
First, o was looking for a specific bike and the Villa Park Trek corporate store did not have it nor would it be available in the area for a few weeks. The Villa Park Trek salesman suggested I check with the Downers Geove Trek store which was not a corporate store. He called and told the Downers Geove store to set it aside for me. While no business referral or benefit to that salesman he went out of his way to help. On arriving at the Downers Geove store they had put the bike aside for me, showed me the features and upon my purchase offered to have it available that day for the upcoming birthday. Great Downers Geove salesperson and tech who set the bike up. First class service.