based on 3412 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I cannot say it often enough about the incredible service I receive at the Trek store in Downers Grove. I had two tubeless tires that were not holding air. I thought it may be a sealant issue. However, I told the repair staff that if the tires needed to be replaced, I approved the work. They could have made a $500 sale from me. Instead, they looked up and saw the tires were still under warranty and replaced them free of charge. You just do not see this type of honesty and integrity these days. If you need to buy or service your bike, I highly recommend Trek in Downers Grove.
Staff is very helpful. Pricing was reasonable and appropriate. High quality product.
Service after I took possession of my bike continued to be outstanding!
Awesome service in an efficient and timely manners.
Well made products, very helpful and enthusiastic staff! Made things so easy!
I love trek bikes! Been buying them for over 10 years, will never buy another brand and have not. I have 5 right now as the kids grow and get bigger and just hand them down.
The little one who is 6 was using a bike that my 12 year old first had.
These things never break and the support is tremendous.
Totally amazing one of a kind experience.
I absolutely love this Trek shop! Everyone is super friendly and knows their stuff—especially Adam, who spent plenty of time walking me through everything I wanted to know. Since I’m new to cycling, that really meant a lot. I totally recommend checking it out.
The tech took time to answer questions, and even added some information he felt might be useful.
Trek Downers Grove has high quality and timely service on all of my bikes. While I am usually not in need of gear or products, I am always in need of reliable mechanic work on all of my high-end bikes. The service at Trek Downers Grove is incredible!
Everyone at that location are awesome. They always take care of me every time I come in, especially the service department.
The design, quality and performance of trek bike bikes are unparalleled and the customer service at their store on Ogden Avenue in Downers Grove is top rate.
Your team is very knowledgeable and get the service done ASAP. Also, your team is very efficient. Love doing business with you guys.
Professional
Friendly knowledgable staff
Lots to see
I appreciate that they ordered the part for me. I was able to pick it up at the time that they said it would be ready. Thank you.
I took my bike in on Tuesday September 22.
I did not have an appointment but the young man helped me right away and patched my tire.
I was very pleased. Pleasant and professional!
I was out of there in 15 minutes.
Fast, got a text when my bike was ready. Reasonably priced.
The entire team, their knowledge, advice, suggestions, service, and attitude was off the charts! Keep up the great work!
Service staff was supportive and understanding of my situation.
Jim & team are the best!
Hello
Just a note to say I was not very happy with the service provided. I was charged $130.00 for a full bike tune up which I probably did not need. When I picked up the bike nothing was explained to me what was done if anything, and I asked for my bike meter whatever their called to be checked. only to find they did not do that so I had to wait for the Associate to find a battery and replace it and then charge me another $5.00. Very disappointed and felt way over charged with no explanations. Sorry I will not recommend this store.
Always speedy service and helpful friendly staff. We have fun everytime we visit!
Friendly atmosphere and the ease of purchasing
Service was excellent and very reasonable.
The service was friendly, professional and timely. Beautiful work.
Bike was fixed right and works great!
Staff is great! Knowledgeable and friendly! Awesome Bikes!
Fast service for a repair
Sean and Adam go the extra mile as far as customer service. They understand their cycling clients’ needs and make every effort to fulfill their wants, wishes, and dreams.
Great immediate friendly service for a fair price
dependable and reputable brand in cycling