based on 3192 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service and didn't have to wait long. Was able to bring bike in and service performed while I waited. All work was done professionally.
These folks are the Bomb…whether you want to talk triathlon …bike racing… or just casual riding they can speak it all with great knowledge. Along with their knowledge comes awesome personal touches…keep up the great work!! I have been riding for 50 years … I drive all the way out from Tinley and WILL NEVER go any where else
Great service
I have a trek bike - I needed intertube and bike pump. The store employee were very helpful.
They fixed my intertube - everything went great .
I will return to this store in the future.
I’ve had Trek bikes since 1988, mountain and cross bikes. Sturdy, dependable, fast, and the repair service is excellent.
The staff was great!
Nice people. Prompt service
customer service is top notch. Helpful staff.
Bike selection and product knowledge
Friendly and helpful service. I purchased a new bike and this sales person recommended key products without being pushy.
The Trek staff is always knowledgeable and eager to answer all of my questions. This is the 6th bike purchase I've made in the last 5 years in this store and I will use them going forward.
First of all, everyone is kind and extremely patient. The people that work there are also very knowledgeable and if able, fix your bike right on the spot while you wait. So happy to have Trek in my neighborhood!
Excellent help picking a bike for my 12 year old son.
excellent customer service
Took time to fix my problem
Great Experience, keep it going !!
The staff was absolutely amazing. I walked in there and they remembered my name and it was my second time in 5-6 weeks. I wish I remembered the name of the lady that helped me though. My anxiety was through the roof (big purchases stress me out). The lady is a triathlete, and she was super helpful. Give her a raise! Shes a rockstar!
Salesman
Outstanding customer service and problems are fixed the first time.
Quality
Friendly knowledgeable salesperson
Kept me informed and bent over backwards to accommodate me
Service department well organized, attentive, and strong communication skills.
Friendly and professional service.
Excellent overall. Customer service and technicians. Second time I brought my bike in for a rear flat tire. I was taken care of immediately.
Thank you DG Treck.
*****
This store has an excellent staff, and exceeded expectations by calling me earlier than expected to pick up my bike.
Little upset, that we needed a tune up for my wife's bike that I bought about a year previously for a Christmas present, she barely road it the first summer and we did not use our free tune up at that time as why would it need it for barley any miles put on. So when we took it in the charge was $125 and they did not even consider giving a break from not even using the first one.
From a customer service standpoint very disappointed. Great product just not satisfying the customer.
Super knowledgeable and helpful
Friendly and helpful employees.
Listened to my comments, offered sound professional advice, without trying to upsell. They were able to complete the suggested repairs in the same day. All in all, great, friendly, and knowledgeable service at a fair price. Thank you!