based on 3356 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service & advice!
EVERYTHING
Great service! Very quick and professional!
Had a fitting with Sean and he was super helpful and patient while I asked questions throughout the process. My bike was ready within a few days and I’m excited to get outside soon.
value
Integrity
professionalism
Best service department
Honest opinions and evaluation of my bicycle. Appreciate you all getting that I don't want to buy a new bike every few years and that you help me keep the one I am riding road worthy. I feel confident that I am riding a well-maintained bike. Also appreciate the quick turnaround time for the repairs.
Sean consistently is a friendly & super knowledgeable presence at Naperville Trek! I was building up a new bike, and ran into an issue. I brought it into Trek Naperville, and Sean was able to fix my headset issue within a few minutes. No upsell…just speedy honest service. Great shop!
Guys were great from start to finish. I’m still new to cycling so they explained the test fit process, were incredibly thorough and engaged and answered all my 101 questions in simple language. They seemed to truly enjoy their jobs and as result went above and beyond my expectations. 10 out of 10. I’ll be back
Friendly staff and great bikes!
Staff
Friendly people
Very honest and skillful. Did not try to upsell
You've got the products I need. You ride the bike I ride in the way I ride it and have good sound advice.
Good communication and customer service.
Bought bike at Downers store with indication service could easily be arranged at Naperville store. However, every time I go to Naperville store I’m told the “systems” between stores are not linked and they have no info on my bike purchase. 1) systems should interface based on current technology 2) staff should understand this is a problem and communicate honestly prior to sale.
Easygoing, friendly service staff. I took a bike there for a tune up, and it came back clean and in excellent condition. Reasonable prices and fast service!
Sean and Adam and the entire team are knowledgeable, personable and patient to ensure you find the bike, parts and fit.
We got friendly, professional advice and service from Adam. He knew the product and was helpful in ordering the color and model that we needed. When it arrived, we got the call promptly. This will be the fourth Trek bicycle I’ve owned; they’ve all been of high build quality and dependable. I’m sure this new ebike will be great.
Customer service
Excellent knowledgeable bike mechanics
Friendliness and willing to answer any questions or address my concerns.
Excellent service and done in a very timely manner. Highly recommended!
GREAT SERVICE, very nice people.
I thought the customer service was great. Thanks.
Very knowledgeable staff that really took their time to assist in finding the right bike.
they sent me home with it having a tire leak.
It’s a 4000$ bike, I had to go back the next day to have it fixed.
Excellent service at the bike shop, and very knowledgeable staff. They like what they do, and it shows.
The Trek employees are awesome to deal with! I’ve always gotten excellent support & advice from sales & service. I consider Trek DG & Naperville my LBS and always recommend them to others for their bike needs
Great customer service.