based on 2756 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The products are top quality and the service at this location is always professional, thorough, and friendly as well! Great experience always!
Came in to get air in my front shock it was a little low, was charged 25 dollars (took less than 90 seconds) that’s not acceptable, I’ll take my bikes to 2 Bici next time
Great, friendly and fast service.
The team is very helpful, enthusiastic, energetic and engaged. The Trek bikes themselves are fabulous.
Trek of Naperville has excellent customer service. Friendly helpful people. Not rude or condescending (like Spokes!)
Amazing service
Clear in what is being offered and always knew next steps.
I initially was looking to purchase my next mountain bike.
I called around to find out which store locally would best be available to accommodate my needs for purchase, repairs and maintenance. After speaking with the team I was convinced that I would purchase my next bike, through their assortment of options, through Trek of Downers Grove.
The employees always stop what they are doing to assist me with my issue. I have received excellent care and service.
Hello! My husband & I visited Downers Grove Trek store 10.23.25 and spoke with Blake. We live in Montgomey IL, so Downers is a drive, but we were impressed with Blake! So 10.30.25 we visited Downers Grove Trek again & purchased a bike. I told Blake he was the reason we came back.
Great, friendly service. Always timely and helpful.
Friendly and knowledgeable. Got bike serviced on time.
It’s was very good service done to my bicycle which included knowing what kind of bike merchandise parts will be the right items on the bike that I will like to on the bicycle itself and does it look great!
Thank you for the good and very great work done! I will return I see you all next time.bye Name removed
Excellent location and the best staff of any shop around. I constantly recommend the service department, especially Jim, and won’t take my bike for service anywhere else.
A+ all around
As always, shop is great people are awesome and informative.
Great, timely service with feedbsck
Friendly helpful service.
Very knowledgeable techs
I've bought multiple bikes from them; my experience was great in sales and service. I would recommend them to anyone.
Extremely pleasant and helpful
The customer service team was so helpful! Also, my bike was finished a week earlier than expected.
Prompt professional service always. Staff is energetic and friendly.
Excellent work
Friendly service
Very customer friendly and professional crew .
Great team and VERY helpful!! Will be going out of my way to come back.
Knowledgeable and helpful associate. Quick and efficient.
Friendly, professional, knowledgeable personnel.
I have been looking for a good bike shop for awhile and I believe I've found it! Naperville Trek is feels like one of those neighborhood bike shops you can visit and talk bikes. They are generally excited about cycling not just the business of selling bikes. Got my bike in and out in 24 hours. I will be back.
Thanks!