based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great product and efficient service department.
Like gary or greg store owner, but when we bouth previously, last yar, Indian dude lied. Had to show him the website for the price. No bargaining here. Overcharged us, but that was a year ago, so not much we can do now. No wiggle room, also only place to buy trek bikes & electric bikes
Repair services and shopping help.
I think i took this before and i ment what i said the people who work at this store very sociable had a good time in the store
Work on time!
Great customer service. Friendly. Excellent work. Do not try to overcharge you or make you buy stuff you don't need. Seems like they keep staff for a long periods of time. A great store for service
My experience at TREK Downer’s Grove was by far the worst I’ve ever had at a bike shop.
I brought my bike in for an estimate after being involved in a hit-and-run during my commute to work. When I explained the situation to the man at the counter—who I later found out was the manager—he barely acknowledged what I said and acted as if I was inconveniencing him. Still, he said they'd take a look and provide an estimate.
A few days later, I received a call saying my bike and the estimate were ready.
When I went to pick it up, I was blindsided with a $125 charge—for the estimate alone. At no point did anyone mention there would be a fee. Nothing had been repaired or adjusted. Just an estimate. For comparison, a previous shop I worked with, Wheel & Sprocket, provided an estimate completely free of charge and handled everything with kindness and professionalism.
I was shocked and frustrated by what felt like a blatant ripoff, but I paid the fee, grabbed my bike and the removed wheel, and walked out to my car.
I returned shortly after to ask for a receipt. That’s when things went from bad to worse. The owner made a mocking remark to the manager, saying, “Look who’s back,” while raising his arms in a gesture imitating me carrying my bike. The manager then falsely claimed he had told me about the fee—but offered to waive it if I bought a new bike from them.
I didn’t argue. I just wanted my receipt. But then, in an oddly condescending tone, the owner asked, “Why are you upset? Isn’t this for an insurance claim?”
That’s when I realized what they were trying to do: charge a ridiculous fee assuming insurance would cover it. What they never bothered to ask—or even care about—was that this wasn’t going through insurance. The driver who hit me had none, and since I wasn’t physically injured, the police couldn’t do much. This expense was entirely mine to carry.
The owner and manager of TREK Downer’s Grove weren’t just unhelpful—they were callous, dishonest, and completely lacking in empathy. Of all the stressful parts of this experience, dealing with them was by far the worst.
I will never return to this store, and I strongly advise others to avoid it. On the other hand, I can’t recommend Wheel & Sprocket highly enough. They treated me with kindness, didn’t try to profit off my situation, and truly helped me when I needed it most.
The Naperville team is great
nice variety
I understand I am a good customer and I definitely get treated like one. I have watched how other customers are treated and all customers are treated extremely well.
Service is great! Willing to help! Definitely recommend!
I know that I get dependable products and good service. Staff are always courteous, answer questions and make sure that what you purchase is what you need!
Friendly knowledgeable staff, excellent product assortment, clean store, prompt service.
Having my bike serviced here is always a great experience. This technicians know what they are doing. They are very professional. Also the sales team is great as I am in the market to upgrade and the sales person I spoke with was able to provide helpful details regarding the bike models that interested me.
The tech dept was great Greg very helpful.
The men in the service department were friendly and knowledgeable.
The quality
Greg took the time with me to make certain I was getting what I needed, He asked solid questions and I quickly developed a trust because of his insight. I was more than happy to purchase additional items because it made sense to do so!
Very pleased with my purchase and will make this my go-to store.
Friendly, timely service. Thank you.
Greg was very helpful and knowledgeable. Quickly fixed my handlebars onsite and I was on my way. Thank you.
The young woman that works in front is incredibly smart and great at her job too. I was only curious about the bikes...not wanting to buy...she walked me through and showed me all the new fun bikes. I learned a thing or two ;) Thanks again, Trek Downers Grove!
I have always been buying Trek products in Naperville and it’s always wonderful talking to knowledgeable people at the store.
I liked your fast service and friendly staff.
They fixed my bike efficiently and in no time.
Thank you
All good; great friendly staff; always very helpful
Understanding,professional
Thanks Trek service team!
Sean was super awesome at helping me out.
professional staff, great service department, quality products
Great job on the checkup after 5 years of me letting the bike sit.
Knowledgeable people and good service
The service at TREK of Naperville is very good and my bike comes back from maintenance in great form every time. The people there are knowledgeable, helpful with questions and friendly. And I love my TREK bikes! I’d recommend TREK to anyone looking for a high quality bike that will last for a very long time if well taken care of.
Friendly. Good service.