based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Really nice staff members!
Great products and most importantly, great service.
Very knowledgeable, professional and easy process. Explained things well and helped me customize a bike the way I wanted it, with a different front sprocket, pedals and tires.
I find bike and I wanna buy it! I put in money down and waiting for my order in a midtime. I find out that particular bike. It’s $500 cheaper everywhere else. I asked can you guys match the price with everybody else? They told me no.
Staff isnt really knowledgable of the products they sell. Couple of their sales people gave me wrong info on a bike rack they carry...Also, service dept scratched my new paid for bike while installing an accessrory...no care whatsoever on the work they do. I asked for a damaged discount but refused coz he said its not convenient for them to do so. Instead ordered theyll order a new bike from trek with no clear ETA (wanted me to wait for who knows how long when i couldve walked outta there with a new bike had they took care installing accessory)...terrible customer service theyre not in the business of pleasing customers. Theres plenty other bike stores out there...dont waste your time and moeny, skip this one.
Friendliness.
Trek of Downers Grove is a quality business you can trust. I have been going there for the last 15 years at least and have purchased several bikes from them. They also have a great service department. Their prices for service are very reasonable, and the service technician are top notch. I would highly recommend Trek of Downers Grove. Thanks Guys!!
Friendly, knowledgeable, great service
Always super friendly staff!!!!
Brought my bike in for a flat that they fixed while I waited and I had a few question about my disc brake that they answer and were very helpful, thanks again
Bikes are great, staff is exceptional. Very friendly and helpful. Always a great experience!
Super friendly service and good selection of bikes. Thanks again!
Joe was really helpful for a first time Trek customer.
Great customer service and great knowledge of the products.
Friendly staff and a well-stocked store.
The team that helped me with the completion of my online order did a excellent job!
Friendly, helpful and very knowledgable.
Simply a good product with prompt and courteous service.
The service and knowledge are great.
Customer of the shop for 10 years, awesome LBS !
Great service and team
Service department is dependable and informative.
I have purcase a number of new bicycles over the years for mysel and my grand children. Sales staff and the owner always helful in assisting with making a decision on the "right" bicycle.
Bike is working better than ever! Service group did a great job
Bike repair and maintenance staff is great. Love Jim, the senior guy. Always takes good care of my bike, and let's me know what the kind of work he did. The store is convenient to me in Clarendon Hills, too.
Great personal service.
The service staff is very friendly and helpful they helped me even though I was little late for annual service. My bikes were done on time with excellent service.
The Trek reps in the store were very knowledgeable and helped me make the right choice in a Bike that was a gift. Will be back for a bike of my own soon!
Very efficient servive!
The knowledge and helpful staff were amazing. I took my two sons in and they both came out with bikes that fit them perfectly same day.
Sean and Albin at the Trek store on Rte 59 in Naperville are the BEST! They are FIRST CLASS and go the EXTRA MILE. My wife and I have purchased both a regular Trek bike and an Electric Trek bike. They are OUTSTANDING products and have EXCELLENT service!
THANK YOU!!
Keith Olson
Bolingbrook, IL