based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Honest and friendly service.
Great people
Very knowledgeable employees
The service dept was very quick and attentive from the time I dropped off my Trek Bike till I picked it up.
I really liked talking to the mechanic in the service / repair area (Frank)
. He explained everything and answered all of my questions. The work was done as promised on time and under estimate
Sean (my sales associate) was so helpful and knowledgeable! I've been to multiple bike shops looking at bikes and after my experience with Sean, I decided to purchase from Trek. I have recommended 2 other people looking for bikes to the shop.
The staff
Service is expensive..
Great responsiveness, friendly service.
Quality, long-lasting and modern looking.
Excellent communication and great service!
Friendly and helpful service every time.
Awesome support, as always. Thanks Albin, Sean, and team!
Well, I like the staff and specifically Naperville Trek’s service people or techs. They are knowledgeable, kind, patient and always willing to help.
Trek’s product line and bikes are definitely not what they used to be and I think with Diamondback, I get much more for my money when I select the mid-range bikes. Overall the quality of accessories and bike components (i.e. shifters, brake handles) has been lacking, and the only reason why I really still own a Trek is the convenience of the store and quality of service, and maybe for sentimental reasons the Wisconsin connection. I think Trek can do much better in design and upgraded components.
Good service and fair prices.
Trek bikes are terrific, The sales and service team are knowledgeable and helpful anytime you need assistance.
You all have always been really excellent to me!
Great people at the store
This Team is the best!
Great customer service in the service department for spring tune-ups!
Great product. Great service Great people. Very knowledgeable about their product
Jim Powell is a fantastic mechanic. He hasn’t seen my primary road bike in at least a year, yet he remembers the bike, how it’s set up, how I want it to perform, etc. When asking him what I should do for spring maintenance he’s recommending what it needs versus other things that would cost significantly more, but wouldn’t add any value. If you have a $7000 bike and are planning to buy a similarly priced bike for other needs, you really want to trust those who work on your equipment and the advice they give. I feel the same confidence in Gregg Nespyor as well. Best, Art Pesavento
Personalized service and attention.
Maintenance service is great. Sales people are very helpful.
Very knowledgeable staff and good service.
Great staff
Very friendly and helpful
Very knowledgeable
I Highly recommend Trek in downers grove
The techs are very knowledgeable and precise. The service was completed very quickly. Ready for the 2025 season.
I had not done a bike fit before, it was so enlightening and the small tweaks that make such a huge difference in my comfort!
I like my bike. The staff at Downers Grove is excellent.
Staffed to support strong customer support for the initial sale, ongoing service, and social/educational offerings. Good customer friendly approach.