based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great People to do business with.
Very friendly and knowledgable. Good products with a wide range of possibilities for what I was looking for.
Skilled technicians to make sure your bike is tuned up properly.
There is top notch progressional mechanic work done here. I can bring in my high end bikes and components and expect high quality and timely work done.
Friendly and professional
Friendly and courteous staff, great service!
Got me in quickly and fixed my bike at reasonable price
Every time I shop at the dg store, the sales people are very experienced and friendly!!!
Great people, Great service and very Knowledgable staff
Great service department. Jim Petak is really a great personable service member.
It was quick and effective. Employees are very friendly and hy
Knowledgeable and efficient!
Been a fan of this store since it was on LG Road......nice people, great service.
Employees are passionate and knowledgeable about bicycles. They are all experienced riders and can provide relevant and reliable information.
Great experience
Person helping was super nice and informative
Would recommend
Great staff and fair prices will always be appreciated 👍
Sean was very helpful and knowledgeable. I appreciate his patience with my newbie questions.
The Naperville Trek Team was friendly and prompt in performing the necessary services to bicycle. As an added bonus, they thoroughly cleaned it. I did not miss any cycling time while being tuned.
The staff knows their product and what they are selling. They are very helpful and willing to help if you have any doubts or questions.
I have been a customer for many years. Always helpful and good products.
Excellent customer service. The person who help us was very knowledgeable about the products, took a lot of time to explain things and answer questions. We were very happy with our experience.
Friendly and helpful staff. Albin went out of his way to see if my bike's brakes were still under warrantee which I am sure saved me a lot of money.
Great customer service. Fast turn around.
The staff is friendly and professional!
Very helpful!
The employees are friendly and professional. The products I purchase are always top notch. The best bike shop around.
Excellent maintenance service and advice. Well stocked apparel and accessories.
Great products and knowledgeable staff!!
Competent service staff that are always friendly and happy to chat bikes.
I've ridden almost 18,000 miles on my two Trek bikes and have relied on the folks in Downers Grove to keep them in great working order. They do so with professionalism, courtesy and timeliness. Great people, great service.