based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Have had nothing but great experiences with Trek, Downers Grove. Every one is super knowledgeable and helpful
Friendly service advisors and proper maintenance
The best bike mechanics!
Very helpful young man at register. Helped us buy right shoes for my spin bike. Weren’t changed in quite some time and he was informative in what product to buy!
Excellent service. Quick turnaround.
Great Service and Great Staff 👍🏻. They’ll take care of your cycling needs.
Superb quality of products, superb, timely service over my five years experience with them. I dont know how Trek of Downers Grove could be better.
Trek products are of great quality that will last. My girls play hard, so it is nice to know that if anything happens with the bikes I can bring them back and the team can properly assess. Sean was amazing!! Sean did not rush us and throughly answered all of our questions. He made sure my girls were comfortable and made them test out multiple bikes before making a decision. Sean was fantastic to work with, very down to earth, and for a family that is not educated about bikes he did a wonderful job explaining.
Everyone on the team is great, knowledgeable, always pleasant, and eager to assist.
Bike rides and looks brand new after tune up. So glad I decided to start using them. Will be the only shop I use going forward.
Customer service is always great. Friendly staff.
Great team and great customer service.
The staff is always available for questions and their Service Department is outstanding. I would not take mike bikes anywhere to be serviced.
Team is friendly, responsive and knowledgeable
Service was thorough and fast.
The team at Trek of Naperville are awesome! Very willing to help you understand the products and get started. Top notch service.
They are highly professional experts. Very friendly, very reliable. I wouldn't let any other shop touch my bike.
Albin in their Service department is great! Attentive, communicates, and expeditious! Good dude!
Expert, friendly bike techs—always willing to educate me!
Good service and knowable personnel. Has a nephew purchase a bike there yesterday and was pleased with the sale.
Fast, friendly, efficient and personable.
The best service department
Great problem solvers!!!
Used DG Trek for an annual Winter tuneup of my Xcaliber 7 MTB. Adjusted brakes, gears and cleaned everything. Also saw and recommended new gear chain was very worn which was causing frustrating accidental shifting this past season. Highly recommend their service work...Mike
Very friendly staff and quality service work
Be a little more honest.
Extremely friendly, professional & knowledgeable staff.
Great products and service!
Staffed to support strong customer support for the initial sale, ongoing service, and social/educational offerings. Good customer friendly approach.
The personal were very friendly and extremely helpful. Job well done!!