based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Albin is the best around at service.
Expertise
Great in house services
Trek Naperville has great service techs who go the extra mile to make sure my bikes are safe and in top condition.
Great service!
Very durable
Fast service, reasonably priced.
Bike did not last long. Frame warranty does not seem accurate.
Great quality products and services!!
Brought our bikes in for a basic end of year service. I needed new road shoes for my road bike and did not want to spend a lot of money. Big problem is that my old shoes were so old the cleats were basically obsolete. The staff and the owner took the time to find the shoes within my budget and went through numerous types of cleats to find a set that would work. There wasn't much money to be made but that's not how I was treated, they listened, and I left a happy customer.
Offer discounts for multiple purchases
Service team members are committed to helping me get my bicycle operational asap and performing efficiently
Sale person horrible! Had to pull up the website to show the real price of the bicycles. No wiggle room; trying to sell you most profitable items. If they didn't make Trek bikes would not go there. Just awful! Also while dealing with us the Indian sales person ignored us & went to another customer. We were ready to pay, we were already dealing with him, & he couldn't even tell the other guy, "be with you in a minute." Rude, no manners
Great customer service by Albin. Patiently went through the selection process to pick the best bike for my son and provided various options to consider.
Courteous and knowledgeable, repaired my bike quicker than I thought. Thanks!
Nice knowledgeable people
Great work and completed with a quick turnaround and plenty of communication.
Friendly and knowledgable.
Great service! Fast and friendly.
Blake was soooooo helpful. He was patient, professional and personable. I’ll be back for sure.
The bike is great! Recent service was perfect!
Very knowledgeable, helpful and friendly staff.
Prompt, courteous, and efficient.
Great Staff that are very accommodating.
Friendly & helpful staff
The people
Dependable
Quality of bikes, friendly service
Jesus Saves
Large selection and the best merchandise
Trek and bontrager are high quality
I was carefully fitted for a helmet for maximum safety