based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The right part, the right quality
Great service, friendly atmosphere and most especially a pleasure to work with.
This is not an accurate number.
I give a 10 out of 10 and am happy with the service i got at the store.
Great people, great services, great products.
Good Service
Electra Townie 7D is great. The employees I interacted were knowledgeable and friendly. I’d definitely recommend them to anyone looking for a great bicycle.
Great sales rep and nice shop
Great products great service
Very friendly
Great customer service, entire team is friendly helpful, enthusiastic, knowledgeable and professional.
The customer service was top notch! Great communication answered every question and concern.
Really helpful, friendly and knowledgeable staff
Your team has taken great care of us ever since we purchased two Trek Verve 2 bikes from you several years ago. If it's an issue I can't handle, I know your service team can and will do it for a good price and in a timely manner. Thanks!
They are wonderful. I walked in asking them specific questions regarding an Adventure Race. They were knid and answered all my questions.
The staff are friendly and knowledgeable. Sean (Shawn?) answered all of my questions and helped me get the right bike for my needs. The bike was ordered and the assembly and pick up turn around was so quick. I was excited to be getting a new bike and it was wonderful that the turnaround time was quicker than I expected. I would definitely go back there and recommend them for your bicycle and accessory purchase.
Good communication about product availability, ordered tires and was called as soon as they came in.
Great service! Always!
Gret customer service..
Friendly service! Tuned up my bike like it is brand new!
Staff was extremely helpful and friendly, fixed my bike in 24 hours. This location is always my first pick. Also purchased a quality pump while I was there. 10/10
Reliable work and trusty people
Prompt service
Nice people
Knowledgeable staff, thorough job and a quick turnaround
Quick service on a tube replacement. Also an appreciated bonus as the band had broken that holds my front light. I asked if I could just buy the band and not another whole light + band. The employee I was working with found an extra band in the back and didn't charge me for it.
Service was excellent Josh went above and beyond any service that I have received.
Quite the employee.
Customer service and bike preparedness could be improved. I did not buy an expansive bike from trek standards but i expected better service. Did not hear thank you even after sales was completed a very basic element of customer service not very welcoming response to recommend someone over to a place. I had to have them fix play in headset i believe a company run store should do better to represent. Even though they fixed it promptly I expected company would make sure that a novice buyer doesn't have to do this because down the road it can cause serious coatly issues.
Best bike mechanics in town!
Great bike and great service. Josh is the best
Great staff
Great service all the time