based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jason was able to find the perfect bike for me! When he said he would check to see if the Naperville store had what I needed for me, I knew he cared truly cared about making customers happy. On pickup day (picked up 10 minutes before store closing), I was greeted with a welcoming greeting! Jason even helped me adjust my bike rack before he left for the evening. Highly recommend Jason and his knowledge to finding you the perfect ride!
Very good service, fast and very knowledgeable!
I like the salesman and how quickly they got the bike ready for me.
Quality products, knowledgable staff - prompt and efficient. Have had small job services done, bought a new bike, and shopped for accessories - never disappointed.
I was there to get a flat fixed. Worker was pleasant & knowledgable.
You are patient and know what you are talking about. Even though I don’t know much about bikes, you fix mine and give me the confidence to keep riding.
Guys we’re very nice and helpful
Sales person knowledgeable and was able to help.
Friendly and very helpful.
There was only one guy working out front. He was very helpful, though. It might just be a job market thing.
Excellent Sales and Service staff!
Various product availability, great quality, but the most important is the superb customer focus from all the staff.
Customer service is excellent. People are friendly and knowledgeable. Always willing to help. Love the staff.
Staff very friendly, helpful - not condescending like some bike shops
Staff was incredibly attentive and helpful!
Great TREK dealer!!
Customer services in repair and sales.
Knowledgeable sales and a large amount of inventory
The jobs always done right and you can see the improvements
Very convenient and the reps are helpful.
The store employees were very knowledgeable. Purchasing from. them was a pleasure.
Great service!! Very professional staff!
Repairs finished much earlier than expected. Thank you!!
Excellent bikes, exceptional service.
Great store layout and friendly and fast service
The Trek bikes are awesome but the staff and management at Trek Naperville is really what makes a difference. They take the time to understand what I am looking for and make excellent recommendations. Also, their service department turnaround time is exceptional. I highly recommend this bike shop.
They are very professional. very friendly
Joe was amazing. Just need a quick repair and he was fast, nice, and informative. It's nice to go into a bike shop without knowing anything and not getting treated poorly.
Jim the mechanic is great. He modified my bike in a matter of days. Also the shop doesn't kill you in price or unnecessary addons. I have very high-end bikes which usually means high-end repairs.
I had a warranty issue with my Electra Townie bike. I'd anticipated that I would incur some type of charge for this warranty work, but I was charged a $50 service charge AND an additional $20 warranty submittal charge. This is nonsense!
All this, plus I was told that the part would be received in a couple days. It wasn't! Then, I was told that once the part was received, (when I brought my bike back in for the repair), it would be installed the next day. It wasn't! Yet, I received an email when is was completed directing me to pick up the bike right away or incur a bike storage charge.
Unfortunately, I don't think if I'll do any more business at that establishment.
Everybody in the shop is awesome
And always take care of the constant upgrades and bike tweaks. Just wish they had faster more stable internet - I blame Comcast Business.