based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There was nothing wrong with the actual work performed on my bike. In fact it was pretty darn good. It was your staff’s treatment of me when I went to your store. I haven’t been to your store in years. I went there once and never again.
I remember your staff acted like I was bothering them for being there. There general tone of answering questions wasn’t great. Sometimes they just plain ignored what I was saying. And this was not just one person. This is for all the staff that I came in contact with. The people aren’t happy there.
Unfortunately for your store, that has been true for all the people I talked to in reference to your store.
I have since bought more bikes and I made sure I never went to your store.
The quality of the work is good but I’ll never go into that store again.
Amazing bikes…have had mine for almost 10 years, which I love…beautifully built, with perfect color…but even more so, the repair shop technicians who once in a while perform work on my bike for”this and that, and that and this”are the real heroes.
They are always quick to fix any issues I have met them for and are courteous and attentive to my requests. They are the heroes that keep my bike going.
Knowledgeable staff. Technically capable. Informative.
The service team is very knowledgeable and experienced… they did a nice job at a reasonable price! Thanks!
Great staff and always willing to help.
The employees are very caring and helpful to your needs.
Good service, nice and quick with repairs
Got my wife's race bike in right away and knocked out a quick tune-up.
The staff is super friendly and helpful ! We have several bike stores much closer to our home in Elmhurst, but your service is so excellent, we won’t go anywhere else
Get service and knowledge of helping pick the perfect bike
Friendly technician
Love my trek and the service dept is great.
Quick and friendly
Very friendly service. Good selection of helmets.
I'd prefer an email or text after dropping off my bike for repairs. It stresses me out a little just leaving it without any communication for a week.
Helpful and quick. And in.stock .
All good service
Better prices ,coupons
Personal service and professional work. I drive past may cycle shops to this store..
I am happy with the high quality, efficient service I received when purchasing our new bike rack for the car.
Alvin diagnosed the problem with my bottom bracket and fixed it for $30. Great value, timely service and helpful employees! Awesome
The employees were wonderful and knowledgeable and helped us find the correct bike for our budget and style!
Good 👍
Friendly people and quick service.
The sales rep was impressive
easy to get help with my bike
Nice quality and friendly knowledgable staff
Good customer service .
The staff took time out of their schedule to answer my questions in a thorough and thoughtful manner. It was a busy Saturday morning for them.
The service team and sales team were both incredibly helpful. In addition to dropping my bike off for service, I also needed a new helmet and was impressed with the variety of options.
I have enjoyed excellent sales and service from Trek in Downers for over twenty years….back when it was American Bicycle and fitness. Welcoming, knowledgeable and well stocked. My 2007 Trek Madone, or my 1998 Cannondale touring bike or my 1954 Raleigh DL-1 Sports….for maintenance I go to Trek!