based on 3412 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have bought 3 bikes so far from Trek in Naperville and each time it’s been a great experience. Customer service is one of the best and I wouldn’t want to buy anywhere else.
The service you provided me from when I entered your business; the schedule for to be performed;
The price charged for repairs.
All excellent.
Definitely give your shop my recommendations.
Dominic Culotta
Great service and knowledge. Very helpful.
Great friendly service, nice selection of products and services
Extremely knowledgeable and very helpful staff.
Their post purchase service is great too
Great service department.
I had a great experience buying a bike from Trek of Downers Grove! I walked into the store, saw what I was looking for, got the bike adjusted for me and took a test ride in the neighborhood. The bike was ready for me a day later with the rack I purchased installed and the helmet I purchased later online ready to go, and they helped me get it loaded into my car. What's not to like? Highly recommend.
I appreciate the help I had bringing my bike in for repair. The job was done quickly and everyone was helpful and kind.
Very friendly and helpful service.
Great service team
The employee forgot to give important documents to me for the bike purchase, like serial number, and refused to mail them to me even though it was their mistake. I do not live close enough to their location to be remotely convenient to drive there only for the documents.
Very knowledgeable people and great service.
Friendly staff and they take extra time to help you find the right product and answer any questions.
Helpfulness and knowledge
Trek Downers Grove consistently delivers excellent service on repairs to my Trek. They exceed my expectations for completion time and correct diagnostics of issues.
Service was completed on time. Bike works great.
Jim helped me out immensely and didn't take the opportunity to upsell me on a new motor for my e-bike when all I actually needed was to free up some frozen chain links. 10 out of 10 would recommend this store!
Excellent service, as always :)
Very friendly and knowledgeable staff
I like the Bontrager brand. Also everybody at Trek Downers Grove is extremely helpful.
Great service but pretty spendy
Knowledgeable and customer oriented
Best shop and service around
The people that work at Trek of Downers Grove are helpful and kind.
Bought a Domane SLR 7 from you guys last week. John Burke could not have had a better experience. Started with Chris answering my call and giving me his cell number so we could FaceTime and he could show me the bike, including from outside the store. He was very responsive and helpful.
When I arrived to pick it up the mechanic had the bike all cleaned up and fitted to my specs. I wish I’d gotten his name. 3rd guy was Adam, who answered a bunch of questions.
These guys made this experience fun and easy. 5++ stars
The staff was patient, attentive, and thorough
Good advice on what services my bike needed.
Done right and fast
Good service great products.
Sean has great personal service! Also Chris is an amazing mechanic.