based on 2786 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the staff was helpful with getting my bike rack assembled and installed on my Tesla. The manager was awesome in explaining to me exactly how my new bike rack worked. I would highly recommend this trek store.
I like the product, what's not to like? But it was the service the really set this location apart. I needed something and they look to see if it was in stock, let me know that it was and held for me until I could get there and purchase it. Then, when I got there and being a newbie to that particular product, they took the time to instruct me on how to use it. I'll go back to that location for sure!
Good
Great selection of quality products. The staff is very helpful and knowledgeable.
Easy buying experience!
Took care of my bike repair in less than 15 minutes, very friendly & professional.
Very easy to come in and schedule to get my daughter's bike fixed. Doesn't have to be a Trek bike either. So nice and professional. Thank you! And affordable!
Great bike shop … huge selection, merchandise, knowledgeable, friendly staff very good mechanics. You’re in good hands at this trek bike shop
I was sold a clincher tire and I was told it was tubeless.
Very attentive service! Listened and gave options for us. Our daughter is very excited about her new bike!
Excellent service
Great service, knowledgeable staff. Top tier.
Sean has great personal service! Also Chris is an amazing mechanic.
I have bought 3 bikes so far from Trek in Naperville and each time it’s been a great experience. Customer service is one of the best and I wouldn’t want to buy anywhere else.
The service you provided me from when I entered your business; the schedule for to be performed;
The price charged for repairs.
All excellent.
Definitely give your shop my recommendations.
Dominic Culotta
Great service and knowledge. Very helpful.
Great friendly service, nice selection of products and services
Extremely knowledgeable and very helpful staff.
Their post purchase service is great too
Great service department.
I had a great experience buying a bike from Trek of Downers Grove! I walked into the store, saw what I was looking for, got the bike adjusted for me and took a test ride in the neighborhood. The bike was ready for me a day later with the rack I purchased installed and the helmet I purchased later online ready to go, and they helped me get it loaded into my car. What's not to like? Highly recommend.
I appreciate the help I had bringing my bike in for repair. The job was done quickly and everyone was helpful and kind.
Very friendly and helpful service.
Great service team
The employee forgot to give important documents to me for the bike purchase, like serial number, and refused to mail them to me even though it was their mistake. I do not live close enough to their location to be remotely convenient to drive there only for the documents.
Very knowledgeable people and great service.
Friendly staff and they take extra time to help you find the right product and answer any questions.
Helpfulness and knowledge
Trek Downers Grove consistently delivers excellent service on repairs to my Trek. They exceed my expectations for completion time and correct diagnostics of issues.
Service was completed on time. Bike works great.
The customer service is always professional and very informative on the products and services that are being sold. They responded to every question and concerns that I'd concerning my purchases. Great service.