based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Custer service friendly and very helpful with recommendations
Knowledgable, personable and very helpful …. Willing to take the time with you.
The estimate for work needed was provided in advance along with the estimated time to complete. Both were met. The staff was courteous and helpful. I highly recommend this store.
Great people great staff from manager to mechanics
Great staff at store particularly the technicians on site! The guys are very friendly and knowledgeable! Anytime I have brought in my kids bikes, they are fast and courteous and never rush you. Thank you for your great customer service!
Nice customer service
Salesman Ron Baute was knowledgeable and responsive to questions during the sale of the bicycle and of accessories.
I brought it in to check for a noise, which the Ron and the mechanics quickly addressed.
I would say the TREK experience in Downers Grove is similar to the experience in the Lexus dealership. In each, the product will sell itself. And…, the customer care after the sale fits the quality of the product.
Quality
The bike baskets didn’t snap on. They are loose and fell off the bike rack. They require an Allen wrench to tighten which wasn’t included. One is about to lose its screws.
The people who work there are very nice and professional.
I ordered a bike for my son and they stated that the bike would be in a week or so after the purchase. Then I was called that the bike was ready for pick up so my son and I went to the store to pick it up and guess what it wasn’t ready or actually there. They got my information so they could look into the whereabouts of the bike and called me back a few hours later and told me that the bike wasn’t at the store and that it would a month later before I would be able to get the bike. I was livid as this wasn’t there direct fault, however they could have told me this prior to me paying for the bike in full. It crushed my sons heart that he didn’t get the bike and had to wait another month before he got it.
The kicker is that a few days after that phone call, they call me and inform me that the bike was at the store fully assembled again and we (my son and I) go get the bike and it was actually there. No one apologized for the incovience or the misinformation!
But overall my child does love his bike!
My most recent experience was a good one. However, previously I went to Trek to shop and no one acknowledged me or helped me. They may have been busy with other customers, but still no one reached out to me to see if I needed help. I gave the store a second chance, and my second experience was wonderful. But you’re lucky I decided to give the store a second chance. I was considering never shipping there again.
Great bikes and great service!
I love my Verve 2 Disc. It is a perfect "old man" (over 50) bicycle. Comfortable seat. Good gearing. Smooth mechanicals. Rides well on pavement and hard packed trails.
Good service
The contact with whom I worked was knowledgeable, efficient and insightful. Can’t ask for more than rhat
Very knowledgeable and honest!
Nice
Everyone in the store is friendly and hospitable as well as professional. They know what they're doing and can quickly help you with whatever you're there for.
We appreciated the knowledge of the staff and the quick service we received. Have already told bikers about our positive experience.
Very promt and professional . Guys are always helpful with my needs. Quick service, and friendly too! I highly recommend!
You carry Bontrager helmets.
Product selection and various levels of pricing with customized options.
Knowledgeable staff.
They are understanding and customer service was supportive there of difficulty I was experiencing with a bike rack.
Friendly employees and were up front about what needed to be done. I was able to come back the next day and everything was working great.
Prompt service
The entire staff is always so friendly and helpful
Great service and people
Ron Baute did a great job doing my bike fit. Welcoming, informative, friendly, and enthusiastic. Very knowledgeable and sharing of tips and tricks. Followed up with an email summary of the session with an invitation to come back for a followup as the bike breaks in.
Also, the store itself is very attractive, organized and well-stocked (particularly during these times of limited inventory in many places).
I would highly recommend Trek of Downers Grove!
Had the helmet size I needed