based on 2648 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality and service speed
Great group of folks, participate and support local cycling.
Knowledgeable staff, forgot the name of who took care of me but real friendly and great personality. Manager Ken is great and took the time to explain all my questions even though i was not buying at the moment. Highly recommended location
Friendly patient service. Thank you for the time.
Great customer service! Very quick and easy!
They were able to repair my bike the same day. The people who worked there were friendly and knowledgeable.
The employees are always friendly and helpful. That makes a big difference 😀
Greg came to my home to look at my bike because after picking it up it did not work.
He agreed to come back with the broken part.
You took the time to help me with my products and went over how to install
Great staff, friendly and helpful.
The customer service is great, and the guy I dealt with is very knowledgeable.
Quick efficient service
The product stands for itself.
The people experience takes it to another level.
I am a Trek customer at Downers Grove for life!
Needed XL bike helmet and found what I needed quickly with help from associate.
You had the exact E-bike I wanted and your staff were so helpful.
Great help with getting my bee bike set up!
Friendly service, quick turn-around time.
Keep up the good work!
Excellent customer service. Bikes selection is great.
The staff is very friendly and helpful.
Improve inventory of bikes.
Friendly and knowledgeable repair staff.
Always good customer service.
Friendly and prompt service and 22 year old bike that rides as if brand new.
Dropped my bike off for assembly and added a couple parts. Said it could take up to two weeks and ended up getting bike back next day. Appreciate the turn around time and personal attention I received.
Chad spent a good hour with me explaining the different bikes! Excellent service!!
Very informative
I love my Marlin 7. It was worth the 6 month wait. Great job everyone
Quality products and friendly, knowledgeable staff. Always available to help and answer questions.
You guys do a good job. Thanks
Excellent service, good explanation of problem and fair pricing. Thought two weeks was a bit long for the repair, but it is your busy season.