based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helpful, like the service department
Very nice staff and helpful as well. Fast lead time given current bike market!!
Sales Rep was knowledgeable and friendly. The website showed an accurate inventory and the transaction was quick and easy.
Polite, knowledgeable, and fast services!
Knowledgeable employees
Close to home
Reputable products
Very helpful service (way beyond what I would have reasonably expected) and nice broad product selection (bike clothing and accessories )
Excellent quick service. Courteous staff
Hey.... do sorry but i played 12 years of football so I don’t remember the couple guys who helped me but they were awesome.... Greg the owner is a great guy and he has some great peeps working for him
Trek of Naperville has an outstanding store manager (Sean), 1st class employees, and terrific service! I purchased a Trek bike a year ago and rode over 2,000 + miles so far. In the colder weather (snow and rain) I use my Saris trainer downstairs that I also purchased from Sean to stay in shape during all 12 months.
I appreciate the excellent team at Trek of Naperville!!
Keith Olson
Bolingbrook, IL
They took my order and sent it out quickly - I got the item the next day!
The expediency of their service, the team is always helpful.
Quick, easy, honest service. Topped off with a beautiful bicycle.
A quick and quality repair, excellent customer service
I'm just distraught that they new guy Danny was able to bead my GT5000 tire so quickly and I could not do it sitting on a park bench with a flat tire.
Everybody is great!
Courteous and exemplary service with status communications.
Staff was very knowledgeable and helpful.
good products knowledgeable, friendly employees
Keeps you informed and does excellent service work
Polite helpful and good work in a timely manner
Staff are not helpful and appeared in a rush when ask about a product
Very knowledgeable staff. Very easy to deal with.
The service was GREAT but the noncompliance with the state mask mandate was DISAPPOINTING. Not one of the staff had a mask on.
Great quality products. Excellent customer service.
Ordered step through bike, waited several months. Not the correct size. Way too big. Don’t feel that they ordered what we requested.
Very helpful and knowledgeable about the products and services for biking activities.
I had bike tire repairs. They took me in without an appointment, finished the work in just a few minutes. Fast, efficient work.
Sean is very knowledgeable, friendly and helpful. He fit me perfectly to the bike and gave his honest thoughts and opinions to all my questions.
Everything was good, we bought a bike for my son, I wish the store was bigger to accommodate bigger selection of bikes!
Relaxed store environment, extremely knowledgeable product support, bicycle was ready for pickup, well assembled. I was offered assistance with loading into my vehicle.
Wide range of products of high quality
Excellent sales people.