based on 2691 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All my questions were answered with professionalism.
Trek good
attentive staff and prompt service fixed dames day 😃
I have used this shop for about 15 years. Their service folks are super in tune with bike repair, honest and finish the job on time. There have been many times when the repairs were done while I waited. Love the fact that most of the guys have been there the whole time. Great business!
The staff was patient while I tried several different bikes. Their patience and accommodating nature gave me the space I needed to make my decision and I did that day! Plus they said the bike would be ready in 2-3 weeks and mine was ready in 8 days! I love this bike. I took it for a ride and have put on 20 miles so far. It's so awesome. Thank you for being knowledgeable, friendly and helpful.
Excellent and Dependable service and personable service personnel.
Friendly sales people
Help from salesperson and no pressure to buy the most expensive items.
Service you get when you walk in the store is 2nd to none
These guys know bikes. Excellent staff. Top notch service dept.
Friendly, quick, high quality and affordable service. What more could you ask for?
Speeding up the process of work would benefit significantly, it took over 2 weeks to fix a gear shifter, even with me bringing in the part.
The staff struggled with processing my payment because the computers were not working properly as well.
The bike was left in outstanding condition, and the staff are very friendly.
The dude who fixed my bike was kind, personable, and did a good job in a reasonable timeframe.
Staff was great and very helpful! I did a bike fit with Shawn, he was very informative very experienced in cycling
Good selection and helpful staff.
The advice you provide makes an already great product even better!
You have an amazing group working for you!
Super friendly & fast service.
Erik is awesome. The bikes are nice too.
Great, reliable bikes and knowledgeable associates.
Good service and products
Friendly and Knowledgeable staff!!
Helpful staff
Good service
took my sons flat tire (Bike) the other day. Staff were friendly and accommodating. fast and efficient service.
Great bikes that ride nice, shift smoothly and make exercise enjoyable. Service was great and speedy. Loved the fact we can test drive the bike before buying. Made it more confident to buy
Quick and high level of service. We are an all TREK family
great service
Love Trek store in Naperville, I always get a great service out there while waiting few mts
Staff is very helpful and respectful. Inventory is great and I was able to order a bike I wanted for my daughter while I was at the store. Pros are building it now and I hope to receive a quality trek bike in couple of days. my daughter is excited as I am too.