based on 2648 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Trek of Downers Grove carries a full range of equipment from bikes to accessories to clothing to meet all your cycling needs in one spot. The sales staff is knowledgeable and extremely helpful. The best feature of this store, however, is their service department. Quick and competent repairs keeps you on your bike which is especially important in a part of the country that has a relatively short riding season.
Customer driven
everyone is so nice and helpful. I appreciate that
Friendly quick service in the service shop.
The people in the service department were very friendly and helpful. The estimate they provided was accurate and the final bill was reasonable.
good and fast service
The technician stopped his work and helped me with flat tire information. He answered all my questions, checked my "changed tire" and portable pump and sold me the correct sized inner tubes that I needed. The bike specialists are all very gracious.
This is my 4th Trek bike, a Power Assist E bike. It is the best purchase I have ever made. I can now keep up with my bike group.
Comprehensive selection of bikes, apparel, and accessories as well as, full service shop.
Bike shop bikes are made far better and when I need a tune up or need a new part or need a flat tire repaired I know that I can count on going over the Trek to take care of my bike. My first bike from Trek was 1995 and I just rolled out with a new bike the RX 3 in a size small a few days ago and it’s nice and light and fast and easier to ride. My other bike was 8 years old and was a city upright bike and so I could see the big difference. I like the faster smaller model now. This was my 4th or 5th bike from Trek in Downers Grove. And the service is good everyone was helpful and kind when I picked out my new bike and then bought many accessories. Even came back for a few more things today and they were very helpful and I’m happy with my purchase and new bike.
Great customer service
And we really enjoy all the bikes we have gotten from them.
*Amazing* help from Basil in finding a product that works well for us. We will be back for all our cycling needs.
Thanks for everything!
Always great service - friendly, helpful, professional.
Danny was fast and efficient
Your service is very helpful at all times and you have a lot of knowledge about bikes. Your products are excellent.
Great service. Very helpful sales rep.
Would like to be told if something can be fixed before you have to have it replaced.
Professional service Nice staff that can answer ur questions
Great quality. Manager was very helpful. Good store hours.
Prompt service, friendly employees, and the bikes have always been maintained.
Friendly fast service very helpful from the front end to the back and I was very pleased and will be doing business in the future there!!! Thx friends !
Trek of Naperville, IL is an excellent place to purchase your bikes and accessories! Sean (store manager) and Albin (bike set up and repair manager) along with all of their personnel are outstanding! I highly recommend purchasing your new Trek bike from them. They always go the extra mile…
Very friendly service
Every staff member in the service department was very knowledgeable and helpful when answering my questions.
Friendly-Professional and even if you need something simple they are willing to help and sometimes do not even charge for the service. There is a tip jar in service area and I always feel like I want to add to it
Quick and competent service.
very helpful and informative staff
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Friendly employees and fast service. I came in to have a tire repaired and it was fixed in about 10 minutes. Great customer service.
The gentlemen who helped me was very professional, he was able to fix my bike in 10 minutes eliminating the need to return...