based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brand loyalty
Great people and service
Great shop
Went for service, employees were quick to diagnose the problem and get it fixed.
all the store staff were very knowledgeable about the different equipment, informative and helpful. Answered many questions and helped guide us through the selection that best fit our reasons for new bikes.
The sprocket still has rust on it. I thought for $283 +/- it would look perfect.
My stepdaughter is out of town and won’t return until august. So I don’t know if there are any other items.
Sean went above and beyond for us, we knew what we wanted and he got it for us quickly, he helped all the way through to the accessories. Even helped when our bike rack wasn’t attached to the hitch correctly… phew!
He saved the day, and our bikes!
Professional and exceptional service.
1. The fork on my new Townie 7D bike is a different material compared to my wife’s, although this is the same model. Our other 7D bike has a steel fork. Mine is a cheap alloy, much lower in strength. Is this a fork from a different bike? The website pictures show a steel fork, which doesn’t match the one I received, although shape is the same. Not happy.
2. When I came to the store to place the order, the associate that helped me out initially, tried to get me to buy a more expensive version of the 7D, in a color I didn’t want, basically claiming the model I want is not in stock. I kept challenging him on why is the bike $100 more expensive and he kept tell me I am wrong and the price he’s giving me is correct. Upon checking the website in store, I discovered I was right and was being charged $100 more. Talked to a different associate that told me the first person was trying to sell me an EQ model - which I never asked for and he never explained. Second associate was very nice and polite and showed me the 7D in the color I wanted was actually in the store and at the price I expected. While I ended up making the purchase, I am extremely disappointed in being lied to my face by the first associate. I would also expect he scammed other people too. There were no apologies of any kind once he got caught.
Both are bad enough issues where our next bikes will be bought somewhere else.
Thanks.
Very informative employees and extremely helpful with all our needs.
very prompt with fixing a flat tire and helpful as I was searching for a bike to purchase. I will be back in the near future to continue and get measured for a road bike.
Enjoy shopping there & have nice, helpful employees!
Great service!
Eric helped us with our bike purchase and was professional, helpful and answered all our questions.
Great service! Needed a bike rack quickly. Eric installed the rack onto my vehicle, gave me an overview on how to use it, answered my questions and I was on my way. Super helpful!
THE SERVICE IS TOP NOTCH!
THEY ARE VERY HELPFUL AND KNOWLEDGEABLE CONCERNING MY NEW BIKE.
You have never disappointed me.
Friendly and very helpful staff, in addition to availability of products.
Just purchased a bike. Received good assistance in the store and really like the bike
Team members knowledgeable about the bikes & helping me find the right one for my daughter.
Great service
Very kind to help a gal and her plain old fashioned schwinn with a flat tire. Fixed it while I waited and SUPER kind. Explained To me the condition of my tires. Didn’t note the employee’s name, but he had an awesome mustache.
Thank you for helping me out
Eric was friendly and knowledgable.
very nice people and Jim was very helpful and no charge for his time looking at my trek bike and problem solving it with bosch....
Since about 2003 I have been a happy customer. Sorry I have only bought one bicycle...but plenty of tune ups, tires, helmets, lights, socks...all my cycling needs. Thanks for serving Downers Grove and area.
Great employee who repaired my Bike.
Excellent service and manager personally knows me
It was amazing azong They shower me all the Parts of the bike and showed me how to use the bike.
Quality is always excellent
Service was exemplary. They took care of us even at closing and we didn’t feel rushed.
Clear description of the problem my bike was having. Reasonable price for the installation. Reasonable time to get the work done.