What our customers think of us!

First time I bought a Trek the sales pleas Very helpful

I stopped in the store yesterday to pick up an item I had ordered and one of the workers in the repair section just completely ignored me as I stood right in front of him waiting for service. He was an Asian man with black hair that was somewhat thinning at the top. I did not get his name, unfortunately so there are no other distinguishing ways to describe him.

I stood right in front of the counter and he walked past me multiple times without even acknowledging me at all. As I stood directly in front of him, he did not even attempt to make eye contact and eventually walked over to the phone and called someone and starting talking to someone on the phone.

Another worker in the repair section of the store had to come out to greet me himself and assist me because he noticed that the Asian guy was directly ignoring me while I waited for help.

The Asian worker was very unprofessional and I hope to never have to interact with him again. I have been a customer of this Trek bike store for about 10 years and did not deserve that. It was his second time behaving like that when I was in the store. I'm tired of him at this point.

Friendly helpful staff!

My husband and I previously purchased Trek bicycles. We had them for almost 20 years. Never had any issues.

I showed up five minutes before closing, and the staff took care of my tire, when they could have made me come back. I appreciate the laid back attitudes. And I appreciate how you keep me on the road!

Thanks.

Excellent sevice I bought 2 bikes from here and the service is top notch.

Great service and options

You guys know so much
Great service

You have quality products and your service is also great.

Albin took care of my bike and addressed my concerns. He is very knowledgeable and professional and great asset to Trek Naperville.

Fast quick service. Good work, very friendly group. Great assortment of produicts and bicycles.

Local business. Even though I walked in for an unexpected rtire repair, they took care of me right away.

Friendly and knowledgeable staff.

You have the BEST SERVICE TEAM in Chicagoland!

Great service and very responsive to problems.

Great selection of bikes. Staff was very helpful and made sure our newly purchased bikes were fully inspected and tested before leaving the store.

I've been coming here for many years and both the Sales and Service Dept. is off the charts good. I had new tires put on 2 years ago and never took it down from the garage rafters until July 4th 2022. Unfortunately I could not figure out why pumping air in my near fat tires was impossible using my 2 air pumps. Not having a bicycle rack which would put my vehicle out of warranty, I popped the back hatch, somehow managed to figure out how to get my bike inside and off to Trek of Downers Grove I went. The minute I wheeled my bike and pumps through the door, I was greeted and directed to the Service Dept. Within 5 seconds I was shown how to air my tires. As for the pumps, one was good and the other had a pin stuck in the tip, which was graciously removed. No charge, just awesome service with a smile. Again, Trek of Downers Grove is a place I recommend because if the service and all associates were not good, I would not waste my time and money for the past, at at least, 15 years.
Thank you for your time!

Very prompt repair on a bike that was not TREk

Genuine concern & care for the needs of your Customers!

Fast repair. Item in stock.

Service is great.

Wualityy

I have had the pleasure of dealing with Sidney, Basil and Greg. They have made my families bike purchasing time so stress free. They are very knowledgable, courteous and on top of their game. Thank you Trek Team for taking good care of us. We are loving our bikes

Nice selection & great knowledgeable staff

Price was a little high….

Great selection of bikes at an excellent appearing store. Staff was extremely helpful and professional when assisting me with my selection. No pressure from staff what so ever. Contact and pickup was fast and smoothed. My new FX3 Stagger was in perfect condition and ready to ride. An overall great experience. Thanks

Will not take my bike anywhere else! Always helpful and super friendly. I so much appreciate their patience and willingness to walk me through any issues, always presenting options and the pros/cons of each.

Thank you to the entire team (sales and service) for working with me to get my parts in and installed on my bike as quickly as you did! Very happy with my bike, and the newly added parts.

More inventory. There were only a handful of bikes that were available. The rest were sold but still on the sales floor with receipts.

I am very impressed with your store and thank you for fixing my bike! Thank you very much, Name removed Plainfield Illinois