based on 2649 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service department!
Personal service. Friendly. Helpful. Reliable. Timely repairs. Respectful of biker’s needs and questions.
My son and I came in on several occasions to purchase a bike good for the city and for trails. We bought the FX-1 in his preferred color-black! Outfitted with special tires, bike lock, tire locks, new helmet, water bottle holder, and pump, he is now ready to jaunt around Chicago. The staff--many who helped us both in the front with sales and the back with service--were all incredibly knowledgeable, patient with my son who is new to biking, and helpful with suggestions on how best to prevent theft in the downtown environment. I bought a Trek 20 years ago for a sprint distance triathalon and remembered the quality of the bikes. Inspired by his lightweight and smooth gears on my son's new FX-1, I pulled out my classic Trek and it's scheduled for a tune up and new tires as well. It still rides great after all these years. Could not recommend the product or this store and it's staff any higher. Thank you! (We may be back soon to upgrade! lol)
Staff is rare combination of brains, talent and just genuine good peeps. Brought my bike in for fit assessment and Sean Dawoodi spent the time to thoroughly analyze how to alter my bike to make it less painful for me on my longer bike rides. He and his engineer were able to come up with a plan, the parts to retrofit (in house) and did it all so I was out in less than an hour. Thank you!
Rebecca M.
Greg is a GREAT manager, owner, and store leader. All associates seem to respect him and enjoy working hard. They are very good.
Paid a lot to get parts fixed- bike was still filthy when picked up.
The young lady at the checkout counter was very helpful and very courteous, went out of her way to take a couple extra minutes to help me with my purchase and help facilitate a return of a previous purchase
Quick and good service
Very friendly and fast.
Excellent customer service!!
Great service and sales team!
Gravel bike, mountain bike
I really didn’t feel like the staff was interested in helping my son and I understand his new bike. We spent $800+ on a new bike and I had to twist arms to understand shifters, hydraulic braking system, air shock and ask if there was anything different to disassemble for transport.
Service and interest in serving me severely declined from my last Trek purchase several years ago and will make me think twice whether I need to locate a new bike shop.
Not how you’re supposed to do it. Not even close.
Yes, great roduct
I bought a used Trek from Spring Cleaning and wanted it checked out for safety reasons. The tech immediately assessed the bike out and gave it a
“ thumbs up”. He also changed the pedals upon my request quickly. The evaluation was free and only a five dollar charge to change the newly purchased pedals. Very happy…
These guys are awesome! Very helpful with sales and explaining merchandise. Had the bike that I was looking for which is so hard to find right now that everyone else I had called said wouldn’t be until next year before they could get one. Bike was still in the box not put together when I called and they told me 7 to 10 days they could have it ready. I had a phone call within two days later saying that I could come in and pick up the bike it was ready if I was.
After riding the bike just one day it blew all my expectations of what a bike like this could do!
This Trek rail 7 eMTB wasn’t cheap but definitely lived up to money well spent!
Quality work done by knowledgeable employees at fair prices and done in a very timely manner! Thank you
Very helpful, quick service, reasonable price
They are very professional
Service was excellent. Rode with my new tires today. Thanks again.
The customer service at both the Naperville & Downers Grove stores goes above and beyond and their products are top quality. It's been 12 years since I purchased my bike from the Naperville store and they have helped me keep it in top condition all this time. I have popped in occasionally and, even if they are busy, the staff will take time to help with minor repairs. They have always been honest and upfront about repairs that may or may not be needed. When you walk in, the staff is friendly, helpful and really knows their products. Thank you!
This visit was quick and easy as I called ahead and had parts waiting for me. Went in a week or so again and ea;led the whole showroom contemplating a new bike and no one acknowledged my presence.
Willingness to service without an appointment
Thankful for the team as I thought we needed a new tire and your guys checked the tube and traded out the tube vs. buying new tire.
Great job - I’ll come back for all my bike needs.
Came in for tire and brake repair. Fixed it in 15 min for reasonable price! Very helpful!
Great team, they all seamlessly interchange with customers. Helping anyone and everyone that has a question. Cutest thing was a little boy couldn't decide his bike color. He was maybe 3. So the employees at mom's request, all got excited for the red one, which made other customers join in the fun of helping tye little guy pick red. Haha, it was do nice to see a team just enjoying their jobs. Extremely knowledgeable too.
Good experience overall. Waited for a while before we were able to get help in store. When we did get help, we went over sizing and decided which model. They shipped me a bike with the options I wanted to the store because it wasn’t in stock. This only took one week and when we went in to pick it up they installed the accessories (water bottle, kickstand) for me.
The owner is real !!!!!!
Epic experience, always good attitudes and good service
I get exactly what I'm looking for in a friendly and very efficient amount of time