based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I came into the store to purchase two tunes and inquire about the condition of my tires. Connor helped me with my concerns, he was very enjoyable to work with. He was very enthusiastic and I appreciated his professional advice. My first experience in your store was excellent. Thanks again, Connor!
Good quality and excellent costumer service
Great service experience! Love my Domane SL5 and after my first service experience it is shifting perfectly!
The staff are knowledgeable and friendly. I like shopping here because while I enjoy cycling, I don’t know a lot about cycle repair and maintenance. The staff here allow me to be a cycle enthusiast without needing to be a cycling expert. I describe what I’m looking for (or what’s wrong), and they take care of everything.
No one "fitted" me for my new bike... they cut the seat post, and they attached my water holder and bell, but no one addressed the seat placement at all, and I still don't believe I have the correct bike. I did NOT order a white bike, but they insisted that I had the correct bike.
In addition, i think it would be GREAT to have a female on staff specifically to talk to females about bike seats... it's definitely awkward to discuss feminine discomfort caused by a seat with a male.
Super knowledgeable staff and easy to work with. It was nice to get a text when the work was completed which by the way got completed on time. Thanks, Artie
extremely personable and resourceful maintenance staff
Jimmy was efficient and customer focuses
Everything
They have a reputation of quality that has stood the test of time.
Tuneup and tire replace done a week faster than estimated. Additional purchase of computer and mirror done very well. Young man who did the work was very professional and helpful.
Service is great-friendly and knowledgeable
When I went to go purchase my bike the sales person was very knowledgeable. They helped me choose out the perfect bike for me! Will be back to purchase another.
services :speed, professionalism, friendliness, courtesy
Professional people
Nice people. Great work.
You had in stock exactly what I needed
Good customer service. The staff is accommodating and courteous.
1.) Took a long time for turnaround.
2.) Pricey
Fast service. Professional employees.
Great service!
Personal service with knowledgeable repair
The service is top notch, and the prices are more than fair for the quality of the work.
Friendly and knowledgeable stuff.
Lots of accessories and quick service.
Staff is very helpful and respectful. Inventory is great and I was able to order a bike I wanted for my daughter while I was at the store. Pros are building it now and I hope to receive a quality trek bike in couple of days. my daughter is excited as I am too.
All my questions were answered with professionalism.
Trek good
attentive staff and prompt service fixed dames day 😃
I have used this shop for about 15 years. Their service folks are super in tune with bike repair, honest and finish the job on time. There have been many times when the repairs were done while I waited. Love the fact that most of the guys have been there the whole time. Great business!
The staff was patient while I tried several different bikes. Their patience and accommodating nature gave me the space I needed to make my decision and I did that day! Plus they said the bike would be ready in 2-3 weeks and mine was ready in 8 days! I love this bike. I took it for a ride and have put on 20 miles so far. It's so awesome. Thank you for being knowledgeable, friendly and helpful.
First bike shop since the 90s for me, but I didn’t feel intimidated at all. Test rode the Electra Townie e-bike, and LOVED it. Had lots of questions, and Ken did a great job of answering them all.
Though it’ll be totally worth it, the pricing is out of reach until my next paycheck — hope to pull the trigger next month. Fingers crossed, there will be some inventory left, and I won’t have to wait until the fall.
Just discovered a friend in Oswego bought a Townie last fall, and it’s changed her life. Can’t wait for my new e-bike, too!