based on 2648 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
These guys know bikes. Excellent staff. Top notch service dept.
Friendly, quick, high quality and affordable service. What more could you ask for?
Speeding up the process of work would benefit significantly, it took over 2 weeks to fix a gear shifter, even with me bringing in the part.
The staff struggled with processing my payment because the computers were not working properly as well.
The bike was left in outstanding condition, and the staff are very friendly.
The dude who fixed my bike was kind, personable, and did a good job in a reasonable timeframe.
Staff was great and very helpful! I did a bike fit with Shawn, he was very informative very experienced in cycling
Good selection and helpful staff.
The advice you provide makes an already great product even better!
You have an amazing group working for you!
Super friendly & fast service.
Erik is awesome. The bikes are nice too.
Great, reliable bikes and knowledgeable associates.
Good service and products
Friendly and Knowledgeable staff!!
Helpful staff
Good service
took my sons flat tire (Bike) the other day. Staff were friendly and accommodating. fast and efficient service.
Great bikes that ride nice, shift smoothly and make exercise enjoyable. Service was great and speedy. Loved the fact we can test drive the bike before buying. Made it more confident to buy
Quick and high level of service. We are an all TREK family
great service
Love Trek store in Naperville, I always get a great service out there while waiting few mts
Everyone is very polite and helpful
n/a
Friendly, knowledgeable
The staff is always helpful and ready to help. They are there to solve your problems and answer your questions. They are very knowledgeable.
This store is awesome
The best service to time your bike. Let the Pro’s here do it. Very affordable and ready for the season with a well tuned bike!
Great products and service from knowledgeable individuals
Everyone is friendly, the shop is nice, and service was prompt.
Very courteous, knowledgeable, helpful. Highly recommended!
The link you sent with survey is spam and cannot be deleted. You could be the best bike place on the world and that little stunt caused me to rate you 0. Come on, you are better than that.
Service you get when you walk in the store is 2nd to none