based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Convenient. Friendly.
Trek makes good bicycles, and the level of customer service at this location seems very high to me.
Great service by Jim and the guys in the back. Always seem to do a thorough job on the bike, which is appreciated when im rolling down hill at 30 mph.
Work is always done well. Everyone is so helpful
The owner cares about the store's customers and listens to their needs before making product recommendations. Very helpful.
Your service and knowledge for what I needed was great. People who work here are always friendly and courteous
You have the basics and the special things needed
Great customer service. Eric was very informative and great salesman. Manger Sean was also great and very informative. Great looking store with great product and great staff!
I will be a repeat customer and with promote Naperville Trek location!
The sales person was very knowledgeable.
The employees were very friendly and helpful.
Made in America. Good quality. My new bike rides very smoothly. Trek people were very friendly and willing to take the time to make adjustments for me.
Noah took care of me! He was Amazing! Greeted me when I walked in. I told him I was shopping for a Helmet! He brought out a perfect one for me, fitted it to my head, allowed me to look in a mirror.
I am very happy with my purchase. He also sold me bicycle lights I asked for. Very easy, I’d definitely come back and recommend this store!
Outstanding!
every worker is so nice and helps my problems with detailed information.
Great service and explanation of what the bike will entail and how it would be a good fit for what I was looking for. Also, excited to use the silver plan to utilize Maintance for the bicycle in the winter.
Love the e-bike. Very knowledgable and friendly staff working there.
Everyone is very pleasant and knowledgeable
Thanks Trek of Naperville- Your staff is always kind and knowledgeable with all aspects of riding and the mechanics of the bike. I just had my 4 year old Neko 2 Trek in for a check up and new tires. Glad to get it back and start riding those trails again. You’re the best!
Knowledgeable staff with great service!
Helpful
Greg N. of the Downers Grove store was super amazing making sure all essentials ordered were in perfect working order down to the proper helmet size and the hieght of the seat, I highly recommend anyone interested in riding for sport or leisure stop by the Downers Grove location for Superior service , they're professional service gave me confidence in the bike and equipment and and the service to keep me riding! Thank you Greg for an exceptional purchase experience.
The wait for my FX3 was disappointing but your consistent communication was very helpful and thoughtful.
Excellent quality and service. Sean and his team are always friendly and helpful when I’m there. We have purchased six bikes from Sean and will continue to do business there because of the excellent customer service.
Great service as they fixed a flat tire while I waited. Appreciate the quick and efficient help.
sales team and shop expertise
Like the product, the assistant and location.
Great staff with great customer service! Always helpful and willing to go the extra mile!
Amazing service bright thoughtful and attentive technicians
Very knowledgeable staff.
Great products an excellent service