based on 2631 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service was terrific!
Your annual service check up is a great value.
Each time I have come to the store, everyone was kind and professional!!!!
Great service, very quick friendly service.
Always great service and terrific people on staff.
The service technicians are very thorough, knowledgeable and professional as well as pleasant. They under promise and over deliver every time amd take great care of my kids bikes. Thank you for your great service!
Great store with great customer service. They have you in mind!
Trek is the deal-o
Quick turnaround
Chad at the Downers store was so helpful and kind!
It was nice dealing friendly and competent drive service technicians.
Workers were very helpful and knowledgeable about products and made sure bike was perfect prior to customer taking home! Service is better than most places I have been for anything! Thank you!
Professional knowledgeable sales agents, and an outstanding service team!
Great service and friendly staff.
Great bikes
Very happy with my trike. All the staff were very friendly and helpful.
The guys who work here are out outstanding!! They helped me from start to finish picking out a bike and accessories to get me going this season. I won’t go to any other bike shop!
Great team and super helpful! My new bike is all set-up and ready to go!
Great customer service.
Everyone at the store was great! Answered all my questions on which bike might be best for me. Was super transparent about shipping and costs of bikes and really helped me make a sound decision with my purchase. Thanks!!!
I love my Trek bike!
Didn’t even have a Trek Bicycle, and service was happy to help me repair my sons flat tire. Thanks for the help guys!
I found the staff at Trek Downers Grove to be professional and friendly. I really appreciated how my tire was replaced before I would have a blow out. Thank you so much. I would highly recommend this store for all your biking needs.
Excellent customer service, great brand, store,the trek salesmen are extremely helpful as are the ones at the service desk. Fast servicing and repairs.
It was done when the promised
Good price for the quality.
Good service at the Naperville store
Service, service, service,........ Great customer service. Always provide you with the best, honest advise.
Very friendly staff and so helpful to help me pick a bike!
Greg the owner is not only helpful and professional, but BONUS-super hot and super sexy - total eye candy...the WHOLE PACKAGE!!!
Service is great. Employees are very knowle
Professional, friendly, and efficient. Great turnaround time on a bike tune up and my bike's running like new.