based on 3192 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable and skilled mechanics with reasonable labor rates. Higher end bikes with emerging technology requires high end mechanics and this is where Trek Downers Grove excels
Your maintenance department is first rate.
They do an excellent job, take pride in ther work and are so pleasant and friendly when I come in.
Lower your prices.
your service technician was very helpful and knowledgablw. My customer service experience was wonderful.
The process was quick and easy, my son was able to try the bike out in the store on a rainy day. My son is very happy with his new bike.
Customer service is great! Excellent! They care about fitting you w the right bike.
Only issue I had was getting the parts I need but that is no fault of Trek Naperville, supply chains are hurting everyone. Service was fantastic during my fitting and I would definitely recommend it to anyone looks for this Service
Quick and very helpful
Excellent customer service and knowledgeable team.
First time came in, felt I was basically ignored so that staff could chit-chat with higher paying customers - could tell it was very casual...then they chatted amongst themselves.
Never got a call when bike was ready, had to call in and was told "oh, someone should have called you"
When I wen to pick up the bike, the first person at the front of the store looked like a deer in headlights and said "I haven't punched in so I can't help you"...then as a secondary thought went to go get someone.
The bike is great, but when paying a premium for a bike, I would expect better customer service...so I would recommend for the bike, but just because I'm not there buying a $3,000 bike, please still treat me like the paying customer that I am.
I like the fact that the staff always takes the time to explain the features of your products!
I love my bike. The staff was great
Great attitudes and products
wonderful help. Very fast, friendly and helpful.
Chad was very helpful and friendly!
Always helpful, professional.
You did a great job tuning my bike. Also, the bike was tuned on the same day. Great service! I will bring all of my bikes here.
Very helpful and they showed me how to install the bike parts I bought.
Great service, friendly and helpful staff
Albin was incredibly knowledgable and able to do a custom build within my budget while prioritizing certain parts he recommended upgrading versus others. Will definitely recommend him.
Very friendly and helpful staff
The service was fast and the employees friendly.
The service is very good.
The assistance was awesome. As a new road bike rider the staff was amazingly helpful and guiding me through all the decisions I needed to make.
Great service and nice clean shop
During my annual bike tune up, damage to my carbon fiber frame and fork were identified and the bike was deemed "unsafe to ride". Trek of Naperville went to work immediately to find a new bike for me. Instead of having to order a bike and wait until June/July due to the supply shortage for it to arrive, they were able to find my bike choice within a day and I was riding the next week.
Couldn't have asked for a better response from all involved. From those who inspected my bike and found the carbon fiber damage, to the honest communication and straight talk options presented, to the effort in finding the desired bike in my size, to setting the new bike up so I was ready to ride out the door.
Thank you to all at Trek of Naperville. Appreciate all that you do!
Fast and quality service!
Very helpful staff and friendly service.
Great store and staff!