based on 3263 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bike looked like new.
Great tune-up.
Ken was really knowledgeable and personable during the sales experience.
Great staff.
Repair took longer than I had hoped for but problem solved.
Exceptional customer service and products!
My bike tune up was completed in one day. The staff was so friendly and assisted me with any questions I had. Trek in DG is definitely my go-to place of business for the future.
Very Knowledgeable, always courteous and professional staff.
Your service department is excellent!
Great service, nice people.
Best team in town!
Best bike shop in IL.
I let the team know I needed the bike for my sons bday and they were able to get it built quickly so that I could give it to him on the morning of his bday. Thanks for the great service.
Thanks for repairing my bike and having it ready on time. I rode around the neighborhood by your shop & it rolls along just fine with smooth shifting of gears.
Customer service and in stock bikes and accessories.
excellent customer service, excellent abilities, and very fast and efficient
Trek's Downers Grove, IL Sales and Services Associates are professional and courteous. They are trained well and are subject matter experts, which makes the service experience optimal and enjoyable.
Best,
Bilal Aydoner
Very professional and helpful staff
Friendly service, fully explained the product I was looking for and went out of the way to provide the service.
Professional service. Knowledgeable staff.
Very helpful, informed, accommodating staff.
The customer service is the best. The service team does an outstanding job . Great experience overall.
My Trek Marlin hybrid bike is my new passion! All the help I received at the Trek store was impeccable. Everyone is always super helpful, knowledgeable, and great with suggestions. I am super happy with my purchase and superb level of customer service!!
Great purchasing experience, Trek Roscoe 24 is 10/10.
Thank You, Bart
Good customer service.
Everyone was friendly and very knowledgeable. I never felt like They were trying to up-sell me on anything. I would definitely return!
Please see my yelp review
The ride smooth and the bike feels safe
Knowledgeable. Great customer service.
Great job. Amazing team.
Friendly team and the best customer service!