based on 2649 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I trust the team at Trek Naperville with my Madone. They do an excellent job on keeping my bike performing just like it did the first day I rode it. The turn around time for service always exceeds my expectations. I am always treated with friendly and courteous service. And I can rely on the Naperville team to keep me up-to-date on cycling gear and equipment. Great Shop!
Everything
Great service. Very knowledgeable and friendly staff.
Sales people try to find the best bike for your needs. Excellent service. Love the trade in aspect for all of the children’s bikes.
Excellent sales staff
Very knowledgeable and service oriented. Took their time to answer questions
Very helpful and knowledgeable staff.
Trek of Naperville is FIRST CLASS! Sean and his team are extremely knowledgeable and do an outstanding job. Their Trek bikes, accessories, service, and workmanship is the best!!
THANKS FOR ALL YOU DO!
Keith
Bolingbrook, IL
Good service. Got my bike assembled out of the box faster than expected, friendly personnel.
Friendly, knowledgable service. Have brought my bike in for a service expecting it to be dropped off and they took a few minutes to access and fix on the spot. I trust their mechanics and am looking forward to when they reopen bike fitting service. Covid has been tough on them and bikes are starting to come in.
I brought my bike in for routine yearly service. The team was polite and completed the service sooner than expected. It was a good experience.
Ken was very helpful and nice fixing my new bike to my proportions!
High quality products and services. Customer service is top notch.
Great experience with the sales side. Friendly, knowledgeable staff. Willing to answer questions and make recommendations. Very personable team.
Equally great experiences on the service side. Had my non-Trek worked on to repair the bottom bracket. They did their homework, explained the problem, kept me in the loop on a solution and delivered on time. They also built a set of wheels for me too, which are great quality.
Highly recommend.
They are high quality and the service people were friendly.
Pretty good bike shop. But please reconsider taking American Express.
Excellent, friendly, affordable service!!!
Friendly staff; quick service.
Very helpful guys!
Good service and reasonable prices
Very helpful technician
Friendly staff very knowledgeable.
The manager promised me shoes or helmet to go along with my bike purchase. He told me when I pick up my bike, he will set me up. When I picked up my bike, I told Erik about the set up. When he asked the manager, he said no, just discount $15. Also I did not get the bike that I ordered. Waited 5 months for them to tell me it’s on back order till November. The manager said it’s been sitting in shipping containers waiting to be delivered. I felt lied to the whole time. I will never step foot in that store again.
Great service, good selection
The workers were all very knowledgeable and friendly! They had to order a helmet for our little granddaughter and had it in stock the next day. Just awesome customer service!
The guys are friendly and do good work!
The service department was up front on lead time and tune up (& new tire ) costs. They stayed under what their projection along with the time that it would take was within a few days.
Friendly staff and quick service. Thanks!
Excellent customer service. My bike was already much sooner than anticipated.
We live close, so you are our neighborhood bike store.
But the store is also very professional and consistent for products and services.
You have affirmed our decision to get our new bikes from you some five years ago.
Thanks.